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| What kind of animals do you accept? |
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| We can accept dogs, cats, small birds, and other
small animals such as rabbits and hamsters. |
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| What preparations should
I make before checking in my pet? |
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| Since you will not be able to feed your pet once
you check-in your pet, we recommend that you provide your pet sufficient
water and food in advance. |
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| Are there any documents that
you require when I check in my pet? |
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| You are required to sign Consent and Release
forms at check-in counter. |
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| Is there time limit for check
in my pet? |
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| You are requested to complete check-in 120 minutes
prior to the your departure. |
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| How will my pet be boarded after
check-in? |
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| Your pet is kept at an air-conditioned counter until prior to departure and is then loaded on the aircraft. |
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| Where in the aircraft will my
pet be boarded? |
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| Your pet will be loaded in cargo compartment
of the aircraft. The bulk cargo room is pressurized and air-conditioned as well
as the passenger cabin. The temperature is maintained at a level of 15-20oC. |
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| Is there a special counter for checking in pets? Where can I pick up my pet after arrival? |
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| Pets are checked in at the regular check-in counters.
However, as your pet is subject to quarantine inspections at the departure airport,
please come to the counter after the inspection has been completed. You can meet
your pet at the baggage claim area. Our airport staff will deliver your pet at
arrival. |
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| I am visually impaired and want
to take my assistance dog with me. Can I get on board the plane with my dog? |
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| A passenger with disabilities may be accompanied
by one dog free of charge. Please let us know when you book your flight. |
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| If there is a connecting flight,
will I pick up my pet at the final destination? |
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| Since importation procedures depend on the national
laws and quarantine systems, please confirm the details at the appropriate consulate,
etc. of your destination. |
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