You may book through telephone or fax.
Contact Information for Booking
- Office Hours
- 9:00-18:00 (also open between 12:00 and 13:00) (JST)
- * Except Saturday, Sunday and Holidays.
Loading amount of material must be notified to ANA CARGO by telephone or fax at indicated office hours.
| When your flight is departing before 16:00 | Forecast1 | Three days prior to flight |
|---|---|---|
| Forecast2 | 11:00 (JST) of the day prior to flight | |
| Final | 16:30 (JST) of the day prior to flight | |
| When your flight is departing after 16:00 | Forecast1 | During the office hours of the day prior to flight |
| Forecast2 | 11:00 (JST) of the day of flight | |
| Final | 13:30 (JST) of the day of flight |
* Any reservation after 16:00 (JST) will only be confirmed at the very next day.
Acceptance Procedure
AWB must be attached on your loading cargo and accepted at the place and time indicated below.
* Customers using PRIO Service
Attach appropriate PRIO label, accordingly to the shipment, along with the usual master label on your cargo.
Or attach "PRIO label combined with MAWB label" to the shipment.
To download PRIO Labels, click here.
Location and Contact Information for Acceptance
ANA Warehouse No.7 (CARGO7)
| Location | ANA Export Cargo Warehouse Building, Cargo No. 7, Narita International Airport 2022-1, Aza-Dainoda, Komaino, Narita-shi, Chiba, Japan |
|---|---|
| TEL | 81-476-34-7670
* Please call 81-476-32-5200 if you have questions about imports. |
| FAX | 81-476-34-7675 |
| Office Hours | 6:30-22:30(JST) |
Acceptance Office Hours
| When cargo gets loaded to a passenger airplane | 120 minutes prior to departure time |
|---|---|
| When cargo gets loaded to a Freighter of BR aircraft | 180 minutes prior to departure time |
- * Cargo should be accepted a day prior to a flight departure on the following morning.
- * Please bring your cargo to the office as early as possible in order to avoid last-minute congestion.
Ordering Your Air Waybill
Orders to your Bill of Carriage can be made at ABC Koukuken Kanri Center.
ABC Koukuken Kanri Center
| TEL | 81-3-3747-8218 |
|---|---|
| FAX | 81-3-5708-7021 |
| Office Hours | 10:00-12:00 / 13:00-17:00(Monday to Friday) (JST) * 24hours (fax only) |
Verification can be made through telephone or fax.
If you prefer to have your verification through fax, please have your AWB number, cargo amount, weight, expected loading day, and expected loading flight number ready. Also, please inform us if you have an alternative flight. Loading can also be verified online.
ANA CARGO
Verification of PRIO/ANA CARGO, click here.
Since COMPASS web site was integrated to eACROSS on 25th Oct 2010, eACROSS page will open if "Shipment Status" button is clicked.
Others
Loading Status of RFS(FH) beyond CDG
Loading Status of OS flight beyond VIE
Loading Status of RFS(QJ)LAX, SFO
Loading Status of RFS(3A) beyond
Loading Status of AWB number which starts from 695 on EVA Airways
Loading Status of FM Flight (Shanghai Airways) beyond PVG
Loading Status of AA departed from HNL to LAX
Loading Status of M7 departed from LAX to MEX or GDL
Loading Status of QR flight beyond DOH
Loading Status of UPS(5X)
