Contact us

Before Inquiry

Please check the following Frequently Asked Questions before inquiry.
*Please see the page regarding recommended operating environment if the FAQ is not displayed.

Send Inquiry

Send us your query by using this online form.

- Please be informed that we are unable to correspond to new booking, changes or cancellation of your reservation from this online form.
- If the case is urgent, call us to receive our immediate attention.
- Please see the page regarding recommended operating environment if the inquiry form is not displayed.

Call us

For international calls, dial our regional numbers.

Reservations / ANA Mileage Club Service Center

(Fixed rate within Japan)

Tokyo 03-6741-1120
Osaka 06-7637-6679

ANA Contact Information outside Japan

ANA Premium members and ANA Card members may call the phone number for members-only service desk in "My Menu" from the Top page of ANA Website(PC) by logging in.

【Service Menu / Business Hours】
You will hear an automated message. Please select one of the numbers below according to your inquiry.

No Inquiries Business Hours
1 Domestic flights/Flight awards reservations 6:30AM - 10:00PM, open daily
2 International flights/Flight awards reservations 24hours, open daily *
3 Inquiries about Mileage Monday - Friday 9:00AM - 7:00PM
Saturday 9:00AM - 5:00PM
(Closed on Sundays, National Holidays, and New Year Holidays)

* Calls may be connected to offices outside of Japan.

Flight Guide

You will be provided access to current domestic and international flight information.

(Fixed rate within Japan)

Tokyo 03-6741-8801
Osaka 06-7637-8806

[Business Hours]
24hours, open daily

ANA Internet Desk

Please contact us for further assistance if you have difficulties when booking or making changes on your reservation.
(You will hear automated messeage in Japanese)

(Fixed rate within Japan)

Tokyo 03-6743-3885
Osaka 06-7637-6691

[Business Hours]
Monday-Friday : 9:00AM-6:00PM
Saturday,Sunday,Holidays and December 30-January 3 : 9:00AM-5:00PM

[Change to Telephone Numbers]
As of January 30, 2018, customers making website-related inquiries should call one of the numbers below.
<Japan Domestic / International Flights>
Please contact the relevant member service desk

Other Services

For Disabled Customers

We provide customers with disabilities or those who are ill or injured with consultation and assistance for a safe and comfortable journey. For details see "Travel Assistance for Disabled Customers"

ANA Disability Desk

(Fixed rate within Japan)

Toll free numbers are not available for cell phones.

International Calls 03-6741-8900 (toll), FAX 0120-029-366

[Business Hours]
9:00AM-5:00PM, open daily

[Telecommunication Relay Service]
For customers with hearing and speech disabilities,we offer relay service via e-mail,fax and chat.Please check the link above for futher information.

Left behind items/Damaged baggage

Domestic flights

Inquiry: Left behind items, Damaged baggage

Inquiry: Left behind items

  • *For AIR DO,Solaseed Air,StarFlyer,IBEX Airlines,Oriental air bridge operated flights, please contact each airline.
  • *Items found outside of cabin may be stored in police station after a certain period of time.

International flights

*E-mail service is not available