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Frequently Asked Questions
Frequently Asked Questions
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About Edy | Edy Charge | Edy Balance | Osaifu-Keitai | Edy Miles | Edy Card | Edy Awards | Edy Related Offers | Edy Glossary
Q I have changed the ANA Card course (Regular Wide, Regular Wide Gold, Wide Wide Gold). Will the Edy balance be carried over? Q I have switched from an ANA Mileage Club Edy Card to an ANA Card. Will the Edy balance be carried over?
Q I have changed the ANA Card course (Regular Wide, Regular Wide Gold, Wide Wide Gold). Is there an expiration date for the Edy balance from the old card?   Q I have switched from an ANA Mileage Club Edy Card to an ANA Card. Is there an expiration date for the Edy balance in my Ana Mileage Club Edy Card?
Q Can I combine the Edy balance of Edy Cards (primary member and family members)?   Q I have both an ANA Card and an ANA Mileage Club Edy Card. Can the Edy balance be combined?
Q I have both an Edy function Mileage card and Osaifu-keitai. Can the Edy balance be combined?   Q I have lost my Edy function Mileage Card. What will happen to my Edy balance?
Q There is a problem with the Edy function Mileage Card's IC chip. What will happen to my Edy balance?      

Answers

Q I have changed the ANA Card course (Regular Wide, Regular Wide Gold, Wide Wide Gold). Will the Edy balance be carried over?
A No, it will not be carried over. Use up the Edy balance on the old card.
Q I have switched from an ANA Mileage Club Edy Card to an ANA Card. Will the Edy balance be carried over?
A No, it will not be carried over. Use up the Edy balance on the old card.
Q I have changed the ANA Card course (Regular Wide, Regular Wide Gold, Wide Wide Gold). Is there an expiration date for the Edy balance from the old card?
A No, there is no expiration. It can be used until the balance reaches zero. Please note that you cannot charge Edy to an old card after the course is switched.
Q I have switched from an ANA Mileage Club Edy Card to an ANA Card. Is there an expiration date for the Edy balance in my Ana Mileage Club Edy Card?
A No, there is no expiration. It can be used until the balance reaches zero.
Q Can I combine the Edy balance of Edy Cards (primary member and family members)?
A It is not possible to combine into 1 card, but it is possible to use multiple Edy cards for payment at shops accepting Edy.
Q I have both an ANA Card and an ANA Mileage Club Edy Card. Can the Edy balance be combined?
A It is not possible to combine into one card, but it is possible to use multiple Edy cards for payment at shops accepting Edy.
Q I have both an IC (Edy) function Mileage card and Osaifu-keitai. Can the Edy balance be combined?
A It is not possible to combine the Edy balance to Edy card or Osaifu-Keitai, but it is possible to use both Edy card and Mobile Wallet for payment at shops accepting Edy.

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Q I have lost my Edy function Mileage Card What will happen to my Edy balance?
A Edy balance on lost Edy function Mileage Cards cannot be compensated. Please note that it is not possible to refund with cash, etc.
Q There is a problem with the Edy function Mileage Card's IC chip. What will happen to my Edy balance?
A

Contact will be different depending on the type of card. Contact directly for the card being used.

ANA Mileage Club Edy Card, ANA Mileage Club Financial Pass Card
ANA Diners Card

Sony Finance International, Inc.
0570-000356 (10:00 a.m. - 5:00 p.m / except Saturday, Sunday, national holidays, and New Year's holidays)

ANA VISA Card, ANA MasterCard

Sumitomo Mitsui Card Co., Ltd., FOR YOU Desk
0570-004-980
Tokyo (03) 5392-7411 Osaka (06) 6228-1222
9:00 a.m. - 5:00 p.m. Seven days a week (except 12/30 01/03)
*Navi Dial will be answered at Tokyo or Osaka, and the communication charge will be charged to the customer.

ANA JCB Card

JCB Co., Ltd., JCB Information Center
Tokyo 0422-76-1700 Osaka 06-6941-1700
Fukuoka 092-712-4450 Sapporo 011-271-1411
9:00 a.m. - 5:00 p.m. (except Sunday, national holidays, and New Year's holidays)

Mizuho Mileage Club Card/ANA

UC Card Co., Ltd.,
(03) 5531-5412 [toll call] 9:00 a.m. - 5:30 p.m. (except Saturday, Sunday, national holidays, and New Year's holidays)

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