Changing Member's Personal Information - Top 3 FAQ
Updating Member information
Answers
Updating Member information
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How do I change the contents of my registered information? |
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How can I update my name in my personal information? |
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The procedure will vary depending on what type of card you have. Please click here for information on the procedure.
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I lost my card. How do I get a replacement card? |
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The procedure will vary depending on what type of card you have. Please click here for information on the procedure.
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Password
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I can't log in to the members-only page. |
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Please make sure your customer number and password are correct. If you cannot log in even though your customer number and password are correct, it could mean that the server is busy. Please try logging in again later. For more information, please see Logging in |
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I forgot my password. What do I need to do? |
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When registering your email address, please use the procedure for setting up a new password instead of "Forgot your password?" If you have not registered your email address or if you wish to receive your password notification by regular mail, please ask for a password notification postcard. |
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I want to use the reminder service but I don't know my customer number. |
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Without a customer number, you cannot request the password notification postcard or use the service for setting up a new password. |
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Which of the 2 services should I choose, e-mail or regular mail? |
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When customer number, date of birth and phone number have been entered, the system will perform the authentication check and an email message with instructions on setting up a new password will be sent to your registered email address. If you have not registered your email address, your new password will be sent to you by regular mail. If you do not wish to receive your new password by email, it may be sent to you by regular mail. |
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Can the password notification postcard be sent to an address other than the registered address? |
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For security reasons, a password notification postcard will not be mailed to any address other than the registered address. If you no longer live at the registered address, please contact the ANA Mileage Club Center.
After your identification is verified, your change of address or request for a password notification postcard will be processed. |
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I remembered my password after requesting the password notification postcard. Can I cancel my request? |
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We are sorry. Transmission cannot be aborted since it is automatically processed by the system. |
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Password confirmation is in progress. Can you send me the password notification postcard immediately? |
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We are sorry. No emergency support service will be available on the Internet, since it is automatically sent by the system. |
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I sent the request including my customer number/date of birth/phone number but have not yet received an e-mail on setting up a new password. |
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Depending on your Internet connection environment, it may take some time before you receive email messages. If you do not receive our email message within one hour, contact the ANA Mileage Club Service Center. Your currently registered password will be sent to you by regular mail. Your email address will also be confirmed. |
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After sending the request including my customer number/date of birth/phone number, I realized that my email address has changed. |
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If you have changed your email address, please contact the ANA Mileage Club Service Center. After your identification is verified, your change of address and request for a password notification postcard will be processed. |
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When trying to access the URL listed in the e-mail on setting up a new password, I get an error message saying that the URL is invalid. |
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For security reasons, the URL you have accessed by entering your customer number/date of birth/phone number will expire in 24 hours. After expiry, please go to Forgot Password?, and follow the instructions.
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I have more than one card. Can I set up new individual passwords for each of them? |
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If your email address is registered and if you said "Yes" to the option to subscribe to ANA email services, a new password can be set up for each of your card through the Internet. If your email address is not registered, please ask for a password notification postcard for each of your cards. |
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Why do I need to enter my date of birth or phone number? |
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You will be asked to enter the date of birth and phone number that were registered at enrollment to allow the system to confirm your identity. Your date of birth and phone number will be used as the authentication code to confirm your identity on the screen for setting up a new password. |
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I forgot what phone number I registered with the ANA Mileage Club. |
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You must enter the phone number for either your home or work that are registered with the ANA Mileage Club. However, if you do not remember the phone numbers or if they are different from the registered numbers, contact the ANA Mileage Club Center. Your currently registered password will be sent to you by regular mail. |
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I want to register for the promotions and redeem for awards right away. If I contact the ANA Mileage Club Center, can the customer service representative log in to the system simultaneously to check if I am doing everything correctly? |
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We are sorry. Staff at the ANA Mileage Club Service Center cannot confirm your password. Consequently, the customer service representative cannot log in to your personal page. Please request a password notification postcard or an e-mail on setting up a new password to confirm your password. |
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Email subscription
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How do I unsubscribe from all ANA email services such as ANA Mail Magazine and other services? |
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Log in from here and click "Registration/Change" button and proceed to the next screen. Unchecking the box "I want to receive email services" will unsubscribe you from our email services. If you have forgotten your password and are unable to log in, please click here to set a new password and then follow the above procedure to unsubscribe from the email service.
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How do I change my email address? |
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Click here to log in, then click on "Register/Change" to open the next screen and register your new email address.
If you cannot login because you do not remember your password, contact the ANA Mileage Club Service Center in person during service hours. An operator will process the email address change. |
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When I registered I said "Yes" to the option to receive email from ANA, but nothing has been sent. What do I need to do? |
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Your email address may be registered incorrectly.Log in from here, click the "Registration/Change" button to proceed to the next screen and check the registered email address. If the registered address is correct, please call ANA Mileage Club Service Center during service hours for assistance. |
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Email messages from ANA are all garbled and I can't read them. What do I need to do? |
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If HTML emails do not display properly, please see here. You can change the email delivery format to text format.Please log in from here, click the "Registration/Change" button to proceed to the next screen and enter your preferred email delivery format.
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I am receiving the same email messages over and over from ANA. What do I need to do? |
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When you have more than one ANA Mileage Club account or share the same email address with colleagues and family members and the email address is registered individually, emails for each member will be sent to the same address.
Please follow the above steps to unsubscribe from the email service. |
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ANA is still sending email messages to my old email address after I changed to the new one. What do I need to do? |
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Emails may be sent to the old email address when data was extracted for email delivery before the email address change. Please allow approximately 10 days after the email address change before all emails are directed to the new address. |
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I receive email from ANA that is addressed to others. What do I need to do? |
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We are sorry. Your email address may have been registered by another member by mistake. Please see here and follow the instruction. We apologize for the inconvenience.
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Why am I receiving "ANA Mail Magazine" when I said "No" to the option for the ANA email services? |
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If you have more than one ANA Mileage Club account or share the same email address with your colleagues and family members, the email service should be unsubscribed for each account/user. Please follow the above procedures to unsubscribe from the email service. It may take about 10 days for the unsubscription request to take effect. Please note that you may receive emails from ANA during this period. |
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I only want to know the balance of my mileage balance and the expiry date. What do I need to do? |
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Please log in from the top page of ANA SKY WEB by entering your customer number and password.
Upon login, your latest mileage will be shown on the top page. By pressing the View Mileage Balance button, you can check your account activities for the last 6 months.
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Email messages with images (HTML email) look distorted. Is there any other way of receiving them? |
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You can receive emails in text format (text-only email) instead of HTML format. Log in from "Click here to change email format" and follow the instructions.
After logging in, click "Registration/Change" to proceed to the next screen. Change the "Email Delivery Format" to "Text Email."
Click here to change email format. |
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When I view an HTML email message before going online, it automatically attempts to connect to the Internet. Why? |
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Due to the size of emails, HTML emails are set up in such way that the images are downloaded while online (when connected to the Internet) from a server where images and other files are stored and are displayed.
If you are using a dial-up connection, your email client must stay online to display the HTML email properly even after the email has been received. (Please note that the user is responsible for the access fee.) |
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