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Inquiries

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Inquires for If you have not received your ANA Card.

JCB (enrollment inquiries only)

0120-015-870

Mobile phone users, please call the following number instead. (toll call)
0570-015-870

Hours of operation: 9:00 a.m. - 5:00 p.m. (except Sundays, holidays and during the New Year)

SMBC VISA Card enrollment information

Toll free 0120-816-437
Tokyo
Telephone No. 03-5392-7410
Osaka
Telephone No. 06-6228-1224
Hours of operation: Monday - Friday 9:00 a.m. - 7:00 p.m.
Weekends and national holidays 9:00 a.m. - 5:00 p.m. (except 12/30 - 01/03)

Diners Club call center

Toll free 0120-041-962
(24 hours a day, 365 days a year)
From overseas
Telephone No. +81-3-3570-1200
Hours of operation: 24 hours a day, 365 days a year

Sony Finance International Card Center

Telephone No. 0570-00-4156
Telephone No. 018-888-9824
(whenever you cannot use the above number)
Hours of operation: 9:30 a.m. - 5:30 p.m. (except New Year holidays)

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