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Inquiries

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Inquiries for lost or stolen ANA cards

ANA Visa Card/MasterCard (SMBC Card)

Loss / Theft Reporting Desk

Toll free 0120-919456
Tokyo
Telephone No. 03-5392-7303
Osaka
Telephone No. 06-6228-1210
Hours of operation: 24 hours a day, 365 days a year

ANA JCB #8400 (same number nationwide)

Report loss/theft of JCB card

Toll free 0120-794-082
Tokyo
Telephone No. 03-5778-5300
Osaka
Telephone No. 06-6946-9733
Fukuoka
Telephone No. 092-712-5599
Sapporo
Telephone No. 011-222-3016
Hours of operation: 24 hours a day, 365 days a year

ANA Diners Card

Diners Club call center

Tokyo
Toll free 0120-074-024
From overseas
Telephone No. 81-3-4330-0024
Hours of operation: 24 hours a day, 365 days a year

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