Contacts

ANA International Routes

Here is information on mileage calculation and mileage registration when flying on ANA or Air Nippon international flights.

Mileage registration

Registering when booking

Register for mileage accrual when booking your flight and when check in at the airport.

When booking

Please state your ANA Mileage Club number(10-digits).

When checking in

Present your ANA card or ANA Mileage Club card.

* Code share flights on partner airlines with ANA flight numbers are included.

Registering at airport on the day of departure

SKiP Service

Customers who were unable to register when booking or check in

If you were unable to register when booking or check in, insert your ANA Card or ANA Mileage Club Card along with your boarding pass into the Sky Recorder found at the international flight check-in counter or the boarding gate at Narita, Kansai, and other airports.

Notes

* When connecting: Please register at the check-in counter at each connecting airport.

* When using flights on other airlines: Mileage cannot be registered using the Sky Recorder. Please register retroactively by mail.

After boarding

Always retain the necessary confirmation documents required to register miles after flying, until you have confirmed that your miles have been added.

Time required for miles to be added

When flying with ANA, miles are added 2 - 3 days after your boarding date.
With code share flights on partner airlines with ANA flight numbers, miles are added in about 3 days to 1 month after your boarding date.

Checking your mileage balance

Checking using members-only functions

Log in to ANA SKY WEB and check using members-only functions (Mileage Account Balance Inquiries).

To members-only functions

Checking by phone

ANA Mileage Club Service Center

0570-029-709
(Toll Call)
Phone 03-6741-1120
(Toll Call / From Overseas)
Select "Check Mileage"
Automated Voice Guidance Service: Available 24 hours a day
Mon. - Fri. 9 a.m. - 7 p.m.
Sat. 9 a.m. - 5 p.m.
(except Sun., National Holidays and New Year Holidays)

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