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Contacts

For more information

Department stores, Mail orders, Gifts

Information on mileage accrual and terms of use when you shop at department stores and online.

Rakuten, Inc.

Rakuten, Inc.

Rakuten Shopping Mall is a giant online shopping site featuring a multitude of online stores for you to shop at. Shop from any computer or mobile phone Easy! Convenient! Enjoy all that Rakuten has to offer.
"There's nothing you can't find at Rakuten Shopping Mall!" We want to be your shopping outlet of choice.
And when you shop with us, you also earn points!
But we're not just about shopping. We have a mail magazine jam-packed with valuable articles where you can get the information you need fast, and we're constantly giving away free goods and holding sweepstakes to keep you happy.
And that's not all we offer services like ticket reservations to suit your needs, and if you become a Rakuten Card Member (membership with credit card function), you get more points.
We continue to expand our range of affiliated merchants and the number of goods we feature keeps on growing.
Our goal is to offer the latest in fashion and information so that our site will be used by as many customers as possible. That's why we keep evolving and updating our site day by day!

Accrued Miles

Mileage Conversion

Rakuten Super Points 2 points = 1 mile (equivalent to 1 mile for every 200 of purchases)

* Points can be transferred in increments of 2 points, with a minimum transfer of 50 points.

* Rakuten Super Points is a program for customers to earn points by shopping at Rakuten Shopping Mall and using the various services that we offer. Points are awarded in accordance with purchased amounts (every purchase of 100 earns 1 point), and can be redeemed for further purchases at Rakuten Shopping Mall at the rate of 1 point per 1.

* Services are offered in Japanese mainly.

Click here for details.

Eligibility

ANA Mileage Club members who also have Rakuten memberships

* Click here for information on Rakuten member registration (free of charge).

* Click here for information on Rakuten Super Points.

Note

From this point onward, you will be transferred to the web sites of other companies.
Policies regarding the protection of personal information will be in accordance with the policies of the web site owner.

Accrual Method

After accessing Rakuten Shopping Mall points exchange page and logging in as a Rakuten member, follow the on-screen instructions to request a points exchange.

Note

From this point onward, you will be transferred to the web sites of other companies.
Policies regarding the protection of personal information will be in accordance with the policies of the web site owner.

Mileage Accrual Period

Note that it will take approximately 3 weeks - 1 month before your mileage accrual can be confirmed.

Note

* There is no charge for transferring Rakuten Super Points into miles.

* Rakuten Super Points are not automatically transferred into miles. A request must be made each time.

* All requests to transfer Rakuten Super Points into miles fall under the terms set by Rakuten, Inc.

* Once points have been transferred into miles, they cannot be converted back into Rakuten Super Points.

Contact

Rakuten, Inc.

www.rakuten.co.jp

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