Contacts

Partner airlines

Here is information on mileage calculation and mileage registration when flying on partner airlines.

Mileage Registration

When booking, When checking in

Register for mileage accrual when booking your flight and when checking in at the airport.

When booking

Please state your ANA Mileage Club number(10-digits).

When checking in

Present your ANA card or ANA Mileage Club card.

* Code share flights on partner airlines with ANA flight numbers are included.

Notes

* Make sure you also follow the procedure above when flying on a code share flight on partner airlines with ANA flight number.
If mileage information is not registered at the time of booking and checking in, your miles may not be added automatically.

* When connecting: In each case, present your ANA Card or ANA Mileage Club card.

After boarding

Please keep all necessary documents for Retroactive Registration until mileage accrual is confirmed. *There may be cases in which miles are not earned automatically after boarding even if you registered mileage at the time of booking and checking in.

Mileage accrual period

Miles will accrue between 3 days to 1 month from the date of boarding.

Checking your mileage balance

Checking using members-only functions

Log in to ANA SKY WEB and check using members-only functions (Mileage Account Balance).

To members-only functions

Checking by phone

ANA Mileage Club Service Center

0570-029-709(Toll Call)

Phone

03-6741-1120
(Toll Call / From Overseas)

Select Inquiries for Mileage
Automated Voice Guidance Service: Available 24 hours a day
Mon. - Fri. 9 a.m. - 7 p.m.
Sat. 9 a.m. - 5 p.m.
(except Sun., National Holidays and New Year Holidays)

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