Applying by members-only functions Log in to ANA SKY WEB and apply using members-only functions (Domestic Flight Award Reservations). * Availalble in Japanese only. For English speakers, please see English translation pages (only reference) to help yourself to make a reservation or contact ANA Mileage Club Service Center. To members-only functions

Applying by phone ANA Mileage Club Service Center 0570-029-709 (Toll Call) 03-6741-1120 (Toll Call / From Overseas) Select "Domestic Flight Award Reservations." Operator hours 6:30 a.m. - 10 p.m. (all year round)

* Only members or their family members that have already been registered to use awards can apply.

Waitlisting is not offered for Domestic Flight Awards.

Your whole itinerary must first be booked. Open tickets cannot be issued (1 segment = direct flight).

• You cannot change the segment, passenger name, or name of the person providing the miles after applying.
• You can change the date and flight.
• If the seasonality changes as a result of such departure date change, the required mileage must be adjusted. When the required mileage increases, the date will be changed after redeeming the difference in mileage. If there is not enough mileage to adjust the difference in value, the reservation cannot be changed. If the required mileage decreases, the difference in mileage will be refunded. However, please note that mileage cannot be refunded if the validity has expired at the time of refund. Differences between mileages cannot be adjusted other than by mileages, i.e., not by cash.
• To change a booked flight, you must do so at least four days prior to the desired flight (not including the day of boarding). However, make changes before the departure date of your booked flight. Note that open tickets cannot be issued. You must book your flights. On the day you booked, you may board an earlier flight if it has an empty seat and is on the same segment.

Ex:

Booked flight	Desired flight	Latest date for change
09/20	09/18	09/14
09/20	09/23	09/19
09/20	09/25	09/20 (by departure of booked flight)

* Domestic Flight Awards will be valid only for the reserved flight except under the above conditions.

* You cannot change your departing / arriving airport for routes to / from three airports in Hokuriku (Komatsu airport / Toyama airport / Noto airport).

<About changing departing/arriving airports>
You will be able to change reservations for the following flights using either of the assigned airports.

• Flights departing from or arriving to Tokyo. ··· Haneda – Narita changes are allowed.
• Flights departing from or arriving to Osaka. ··· Itami – Kansai – Kobe – Itami changes are allowed.

* You cannot change your departing/arriving airport for routes to/from Hokuriku (Komatsu, Toyama, Noto) and northern Kyushu (Fukuoka, Kita-Kyusyu, Saga).

Usage by members themselves

If you are a member using the Flight Award, please insert the ANA Card or AMC Card you used when booking your flight into the automated check-in/purchasing machine or automated check-in machine, take your copy of the ANA e-ticket, and then proceed to the security checkpoint.

The Skip Service that is a touch-based system used at security checkpoints and boarding gates when using an ANA Card equipped with IC function or OSAIFU-KEITAI® (users are required to download the mobile AMC Application.)

* OSAIFU-KEITAI® is a registered trademark of NTT DoCoMo, Inc.

Usage by family members

If a family member will be using the Flight Award and you will not be present, give the passenger the 9-digit confirmation number and the reservation number you were given when booking.

When booking	When booking with ANA SKY WEB, write down the 9-digit confirmation number and the reservation number that appeared on the purchase completion screen.
When checking in	Enter the 9-digit confirmation number and the reservation number into the automated machine at your departing domestic airport and take your ticket. Passengers who have been assigned seats in advance will receive a 2D bar code that enables the use of SKiP Service.

* Please also present your 9-digit confirmation number and the reservation number when receiving tickets at the counter.

* Please visit the airport's ANA Ticket Counter on the day of your flight if you have forgotten your confirmation number. You will only receive tickets after we verify your identity. Please state your reservation details and present your official ID (driver's license, passport, or health insurance ID card).