Waitlisting (including ANA flights) is not offered.
Awards reservations must be made for all segments. Open tickets cannot be issued.

· After the application, the passenger's name and the person who redeems the mileage cannot be changed.

· You cannot change the passenger name or name of the person providing the miles after applying. After ticketing, you can change your departure date within the ticket's validity period.
No changes in airlines, passengers, segments, stopover, transit points are allowed.
No changes from stopover to transit points, neither transit points to stopovers are allowed.

· When flight award tickets are issued using mileage for an upgraded cabin class, mileage will be awarded at the booked cabin class when there is an available seat in an upgraded cabin class.

· When flight award tickets are issued using mileage for an lower cabin class, mileage will be awarded at the booked cabin class when there is an available seat in an lower cabin class.However, mileage for such changes is not returned when changing a reservation to a lower cabin class.

· Booking changes are only possible when changes are made before departure through AMC Service Center in Japan or overseas during business hours. Booking changes are accepted from 330 days to 7 days prior to the desired date of travel (not including actual date of travel). It is not possible for reservations to be made on an open date of travel or waitlisted basis.

· Please note that reservations are not permitted more than 330 days in advance.

· Online alterations may only be made for return flights, before travel is commenced.

e-Tickets are used on some routes. With an e-Ticket, there is no need for you to carry around a paper ticket. This extremely convenient system allows you to simply check in at the airport after your reservations are made.

* Ask about applicable routes when booking.

* You can receive the tickets by mail, e-mail, or at an ANA SQUARE Tokyo. If sent by mail or e-mail, award tickets will only be sent to the member at the member's registered address.

[Paper tickets will be issued on routes where e-Tickets are not available]
Receive your tickets by mail or at an ANA SQUARE Tokyo. If sent by mail, tickets will only be sent to the member at the member's registered address.

Using e-Tickets

* Other than as stipulated in the "Refund policy for unused awards," redeemed miles cannot be refunded to a mileage account or redeemed for different Awards, even if Awards have not been delivered or used.