Rakuten members

For information about "Rakuten Point," please refer to the Rakuten Point web site.

Rakuten Point web site * Available in Japanese only

* Please note that 10,000 miles will be redeemed for 5,000 points worth of Rakuten Super Point at the time of mile reduction when redeemed total miles per year per customer into the Partner Awards Program is more than 30,000 miles.

* Applications can only be made from the Members-only functions.

* The redemption rate is current as of April 1, 2010. (redemption rate may change.)

* Regardless of the reason, we cannot accept cancellations after you apply for Awards redemption. In addition, we cannot refund miles from Points that have been redeemed.

* Please make sure you have your Rakuten Super Point account number when applying.

* Please allow approximately 10 days to 2 weeks from the date of application for your miles to be transferred to Rakuten Point.

* Please note that the transfer of miles to Rakuten Super Point cannot be canceled after application.

* If your Rakuten membership is canceled when accruing Rakuten Super Point, you will not be eligible for point accrual.

* The name registered with Rakuten Super Point should correspond to the name registered with ANA Mileage Club.