Contacts

Star Alliance Upgrade Awards

You can now get seat upgrades on Star Alliance member flights.
Enjoy an upgrade from Economy Class to Business Class or from Business Class to First Class.


General notes on awards
Please check the following notes on award usage.
Notes for Awards Redemption Information about Awards User Registration

Required miles and eligible routes

Miles required for award: 12,000 miles per segment

Purchase a reserved ticket for all segments to be used with the Upgrade Award.

* Please apply between 56 days prior to boarding (the same day of the week 8 weeks prior to the boarding date) and 24 hours prior to departure.
Example: For boarding on 09/30/2009, you can make a reservation starting 8 weeks in advance on 08/05/2009.

* Air NewZealand: Please apply between 28 days prior to boarding (the same day of the week 4 weeks prior to the boarding date) and 24 hours prior to departure.

* There may be limitations on the routes, periods, and number of available seats by request of the operating company.

Target routes

Air China Air New Zealand Asiana Airlines Austrian Airlines Brussels Airlines

Air China

Air New Zealand

Asiana Airlines

Austrian Airlines

Brussels Airlines

Austrian Airlines LOT Polish Airlines Lufthansa Scandinavian Airlines Singapore Airlines

Continental Airlines

LOT Polish Airlines

Lufthansa

Scandinavian Airlines

Shanghai Airlines

Singapore Airlines Swissair TAP Portugal Thai Air Turkish Airlines

Singapore Airlines

Swiss International
Air Lines

TAP Portugal

Thai Airways International

Turkish Airlines
United Airlines        

United Airlines

 

 

 

 

Mileage Chart

Itinerary distance
(basic miles for each segment *1)

Business Class
(1 segment)

First Class
(1 segment)

0-2,000

12,000

20,000

2,001-2,500

18,000

30,000

2,501-3,000

22,000

35,000

3,001-3,500

24,000

40,000

3,501-4,000

26,000

45,000

4,001-4,500

28,000

45,000

4,501-5,000

30,000

50,000

5,001-5,500

32,000

50,000

5,501-7,000

34,000

50,000

7,001-9,000

36,000

55,000

9,001-10,000

38,000

55,000

10,001 or more

40,000

60,000

Notes

*1 The required mileage indicated above is subtracted for each flight segment boarded, not for the total distance of boarding sectors.

* You must have a reservation for a class and fare that can be upgraded, and the transaction (ticket issuing) must be completed.

* Please note that the seat in the originally reserved class will be canceled once the upgrade application is completed.

* No upgrade ticket or reservation number will be issued, even after completing the procedure of an upgrade award.


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