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Star Alliance Upgrade Awards

From Economy Class to Business Class, From Business Class to First Class. Using miles, you can enjoy international flights on Star Alliance member airlines and upgrade one class up.
General notes on awards
Please check the following notes on award usage.
Notes for Awards Redemption Information about Awards User Registration
Overview
Terms of Use
Application & Ticketing
Refund service for unused awards

Refund policy for unused awards

The redeemed mileage for an award can be refunded back to your account without being required to pay a mileage refund fee in miles only for an unused Star Alliance Upgrade Award. If you wish to have miles refunded, please contact the airline you will board before departure of the booked flight. Please note that the ANA Mileage Club Service Center and the ANA Mileage Club Star Alliance Upgrade Award Customer Service Center cannot provide mileage refunds.

Applicable Awards

Miles required for refund fee

Accepting period

Expiration of miles refunded to account

Star Alliance
Upgrade Award

Free of charge

Contact the airline you will board before departure of the booked flight

Original validity of the mileage redeemed for Awards tickets.

Notes

* Miles expired at the time of refund procedures cannot be refunded.

Overview Terms of Use Application & Ticketing

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