• Waitlisting is kept until the flight day. Please confirm whether or not you were able to acquire a seat at the check-in counter on the departure date. Miles required for Awards will be deducted from your account once the seat is confirmed.
• Reservation of another flight ticket in same class as the class acquired with an Upgrade Award (a double reservation) may not be possible.
  (Ex.:Double reservation of Upgrade Award from Economy Class to Business Class and purchasing of a ticket in Business Class, etc.)

* To apply for Upgrade Award waitlisting via the Internet, the target reservation must be settled (ticket must have been issued).

About Awards changes

• Once an application is submitted, the passenger name and name of the person providing the mile redeemed cannot be changed.
• Changing Upgrade Awards are not permitted.

* Details of the application can be changed. To change the details of an application, cancel and receive a refund prior to the departure of the reserved flight, apply for a new Upgrade Award.

Cancellation of unused Awards

To cancel unused Upgrade Awards, contact the ANA Mileage Club Service Center or a members-only desk before departure of the reserved flight to make use of the Refund policy for unused awards. Miles redeemed for the Award will be refunded to the account without deduction of refund fee miles (normally 3,000 miles).

* However, miles expired at the time of refund will not be refunded. Also, please note that miles will not be refunded if no communication was made before departure of the reserved flight.

* Other than as stipulated in the "Refund policy for unused awards," redeemed miles cannot be refunded to a mileage account or redeemed for different Awards, even if Awards have not been delivered or used.

* The passenger name and name of the person providing the miles cannot be changed after application. Ticketing (or the subtraction of miles for upgrade awards) will take place upon the completion of reservations for all segments of your itinerary on which you will use awards.

* Upgrade Awards cannot be used together with International Flight Awards.

* Upgrade Awards that have been applied for are only valid for the reserved flight.

* Service for the upgraded class will be provided. However, if the member is connecting to an ANA flight from another airline, service for baggage allowance for the upgraded class cannot be applied on the ANA operated segment when the baggage is checked in to the final destination at the check-in counter of the other airline.

* Information on U.K. Air Passenger Duty / French Air Passenger Solidarity Tax The amount of the following duty and tax differ according to each boarding class. Upgrade Awards acquired with mileage are subject for payment. Please note that the balance of the duty based on boarding class will be collected at the airport even for tickets that have already been issued. U.K. Air Passenger Duty: Passengers departing from any airport in the United Kingdom are subject. French Air Passenger Solidarity Tax: Passengers departing from any airport in France are subject to this.