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List of Flight Reservation and Information Centers and other Information Desks.
List of Contacts
[Termination of Toll Free service for some phone numbers]
ANA Group will terminate some of ‘Toll Free phone numbers’ as follows to rebuild our customer services. Thank you for your understanding.

Inquiries on ANA Mileage Club

*The toll free number will end on 4 January, 2010. From 5 January, 2010, please use the Navi Dial or the general telephone number.

Reservations / ANA Mileage Club Service Center (JAPAN)

  • 1. Domestic flights / 6:30~22:00(All year around)
  • 2. International flights / 8:00~19:00(All year around)
  • 3. Mileage Service / 9:00~19:00(Monday-Friday) 9:00~17:00(Saturday) (Except Sundays, National Holidays, and New Year Holidays)
0120-029-709  (toll free)*
0570-029-709
03-6741-1120(Tokyo)
06-7637-6679(Osaka)

Flight Guide

Flight information
0120-029-075  (toll free)*
0570-029-075
03-6741-8801(Tokyo)
06-7637-8806(Osaka)

ANA Mileage Club Application Forms

24 hour Voice Information Answering Service (all year round)
0120-029-707 (toll free)*
0570-029-767
03-6741-6683(Tokyo)

Inquiries by e-mail for ANA Mileage Club members

  • * The linked page is SSL compatible.
  • * Please login to the member's page and fill in the "Feed Back" .
  • * Select "Web-site Issues ANA SKY WEB" for the items on the entry page.

Inquiries for Domestic Flights(other than those above)

*The specified toll free number will end on 4 January, 2010. From 5 January, 2010, please use the Navi Dial or the general telephone number.

Happy Dial

Reservation/inquiries on "Chowari".
0120-029-378 (toll free)*
0570-029-378
03-6741-1121(Tokyo)
06-7637-6680(Osaka)
011-736-9922(Sapporo)
052-586-1718(Nagoya)
092-716-9922(Fukuoka)
098-863-9922(Okinawa)

V-Navi Dial

Reservation/inquiries 24 hours a day with "V-Navi"
(automatic answering system)
0120-029-550 (toll free)*
0570-029-770
03-6741-1129(Tokyo)
06-7637-8805(Osaka)

IBEX Flights

Flight Reservation and Information Center
0120-686-009 (toll free)
03-6741-6688

Inquiries for International Flights(other than those above)

International Flight Sky Porter Service

Baggage courier from your home or office to the airport
0120-007-952
[Business hours]
9:00-18:00
0476-34-7814
0476-34-7815
[Business hours]
9:00-22:00

Free International Cell Phone Rental Service

Travelers to Japan can use it in Japan; travelers from Japan can use it abroad.ANA lends you the phone free.
0120-280-298
03-3239-0298
[Business hours]
9:00-20:00
10:00-18:00 (Sa.Su.Hol.Year End/New Year Hol. )

ANA City office/Ticketing Office

Inquiry desk for operation for the ANA Homepage

Internet Support Desk

Information on operations for reservation, payment, member's page, access (recruitment information is not available)
0570-029-123
03-6743-3885
(Open 9:00 a.m. to 6:00 p.m. on weekdays and 9:00 a.m. to 5:00 p.m. on Saturdays, Sundays, and national holidays)

Customer service desk for your comments and suggestions about our service

ANA Customer Desk

Customer service desk for your comments and suggestions about our service
0120-029-787 (toll free)
(Open 9:00 a.m. to 5:00 p.m.)

Mailing address for your comments and suggestions

3-3-2 Haneda Airport, Ota-ku, Tokyo 144-8515, Japan
All Nippon Airways Co., Ltd. Customer Relations,CS Promotion.
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