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More information and assistance on how to use ANA SKY WEB
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International Flights

Internet reservation service

Q What types of flight reservations are possible through the Internet?
A Reservation and ticket purchasing of ANA/ANK domestic flights connecting to international flights (max. 4 seats and 6 routes) and international flights.
Q Is it possible to make reservations only?
A Only for ANA Mileage Club Members. Members can make reservations up to 2 weeks prior to departure date.
Q How many days prior to the flight can the reservations be made through the Internet?
A Reservations can be made 355 days prior to your the departure date up to 5:00 p.m. on one day prior to your departure date. However, the period differs depending on the fare, payment method, and delivery method. When you purchase tickets for fares with reservation/purchase limits, purchases must be completed by 9:00 p.m. on the deadline date.
Q Is it possible to confirm my reservation not made through the Internet?
A You can confirm reservations only for ANA flights made through ANA ticket counter, ANA International Flights Reservation and Information Center or on our website. For confirmations on reservations which include other airlines, please inquire at the counter or where you made the reservation.
Q What payment methods are available?
A Various payment methods are available including credit-card, bank transfer, payment at a convenience store or post office, etc.
Click here for more info.
Q How do I receive my tickets?
A You can select e-ticket (paperless), and Ticket by Mail (free postage).Please note that available delivery methods may be limited depending on the itinerary and the reservation date.
Click here for more info.
Q Is it possible to change or cancel my reservation?
A You cannot change or cancel your reservation on our site. Please contact the ANA International Flights Reservation and Information Center. Please note that depending on your fare type, change or cancellation fee may be applied.
Click here for more info.
Q Is it possible to change or cancel my seat assignment?
A You can change or cancel your seat assignment from "Reservation Confirmation" section.

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