ANA SKY WEB - User information for e-Ticket

How to use ''e-Ticket,'' a service that allows you to check-in using only ''Itinerary receipt'' and passport. There isno need to pick-up a paper ticket using ''e-Ticket''.

Please be informed we cannot accept Smart-e Check-in service to the flight departing on/after July 1st, 2010.
To accompany the start of CLICK check-in, we will terminate Smart-e Check-in service to the flight departing on/after June 30th.

How to use

Please bring ltinerary receipt and passport with you on your boarding gate."CLICK check-in" is also recommended as a quick and easy way to complete your check-in procedure.

Eligible routes

[ International flights ]

• All passengers flying with ANA International operating route.
• Other airline companies and Code-share flights with other airline companies.

Internet reservation / purchase available airlines:
Adria Airways, Aeroflot-Russian Airlines, Aeromexico, AIR CANADA, Air France, Air New Zealand, Air One, Alaska Airlines, Alitalia, American Airlines, Asiana Airlines, Austrian, Bangkok Airways, Blue1, bmi, British Airways, Brussels Airlines , China Airlines, China Eastern Airlines, CHINA SOUTHERN AIRLINES, Continental Airlines, Croatia Airlines, Czech Airlines, Delta Airlines, Dragon Air, Emirates AirLines, Etihad Airways, EVA Airways, Finnair, Iberia Airlines, HAWAIIAN AIRLINES, ICELANDAIR, Island Air, KLM Royal Dutch Airlines, Korean Air, LOT Polish Airlines, Lufthansa, Luxair, Malaysian Airlines, Maley Hungarian Airways, Mexicana Airlines, MIAT MONGOLIAN AIRLINES, Nepal Airlines, Northwest Airlines,Pakistan International Airlines, Philippine Airlines, Qantas Airways, Qatar Airways, Royal Brunei Airlines, Scandinavian Airlines, Shanghai Airlines, SilkAir, Singapore Airlines, South African Airways, Spanair, SriLanKan AirLines, TAM Linhas Aereas, TAP-Air Portugal, Thai, Turkish Airlines, UNITED Airlines, US Airways, Uzbekistan Airways, Vietnam Airlines, Virgin Atlantic Airways

Internet reservation / purchase unavailable airlines:
Aegean Airlines, AIR ALGERIE, Air Astana, Air Baltic, Air China, Air Europa, Air India, Air Jamaica, Air Macau, Air Madagascar, AIR MALTA, Air Pacific, Alitalia, Aloha Airlines, Avianca, Biman Bangladesh Airlines, Cathay Pacific, Copa Airlines, Egypt Air, El Al Israel Airlines, Garuda Indonesia, Gulf Air, JALways, Japan Airlines, Jet Airways, Kenya Airways, Kingfisher Airlines, LACSA, Lan, Lan Argentina, Lan Ecuador, Lan Peru, Olympic Airways, Royal Air Maroc, Shandong Airlines, Shenzen Airlines, Siem riap Airways, Swiss International Air Lines, TACA, TAM Mercosur, Vladivostok Air, Xiamen Airline

*There is a part of route that cannot be used by the airport circumstances etc. even if it is an airline that can handle it, too. The inquiry : to the ANA international reservation and information center.

[ Domestic flights ]

All japan domestic flights(include code share flight with ANA flight numbers)

Traveling with infants under 2 years who dose not occupy seat is applicable.
( Reservation/ticketing for customers traveling with infants occupying seats are not allowed on ANA SKY WEB)

Application deadline

	Internet
E ticket receiving method	Attached to email*1	Postal mail
Credit card payment	1 day prior to deparure at 11:59 p.m.	5 days prior to departure*
Internet Banking	1 day or 5 days prior to departure*	5 days prior to departure*
Convenience store payment	1 day prior to deparure at 11:59 p.m.	10 days prior to departure*
Bank transfer payment*	5 days prior to departure*	7 days prior to departure*
Telephone banking service*2	－	－

*	Except Saturday,Sunday,Holidays,Golden Week holidays, Year End and New Year holiday (12/31 - 1/3).
*1.	Only the PC E-mail address is acceptable for receiving e-Ticket by email.
*2.	Available only to Mizuho First Club members who are also ANA Mileage Club members.

Notice

• Application deadline may change,when you make a reservation/purchase other than through the Internet.

• From July 1st, 2010, reservation/purchase through the Internet will be unavailable when your itenary includes airlines/routes which are not applicable for e-ticketing.

• If you change to a flight which cannot use an e-ticket, we will issue you a paper ticket in exchange.

• A set fee will be charged for changes and cancellations made after an application has been confirmed. A transfer fee may also be charged depending on the payment method.