Airport Services

Before boarding

Steps before boarding and information on baggage.

Smart-e Service "Smart-e Service" - a way to make the entire flying experience, from ticket purchase to boarding, more quick and easy will offer or bring you truly superior air travel. Baggage Notice for Customers on International Flights.

Self Service Check-in Machine Self Service Check-in Machine is now available~Haneda Chubu and Shanghai-Pudong airport. <Location of Facilities at Airport> Kansai Shanghai-Pudong Haneda Shanghai-Hongqiao Chubu Beijing

At the airport

Various services let you travel in comfort from departure to arrival.

LOUNGE Search You can search the Lounge that you use. ANA LOUNGE Services ANA LOUNGE at NARITA Airport.

Economy Class Pleasant-Trip Service Special services are offered for customers flying with reguler economy class fare tickets.

Services for International Flights

Special Meals We have a wide selection of meals to fulfill specific dietary requirements for health or religious reasons.

Configuration / Seatmap The aircraft currently used by the international flight.

Computer Battery Rental Service Computer battery rentals are available for First Class and Business Class passengers. (Available on European routes, American routes, and some Asia routes)

For a safe and comfortable flight

Passengers with babies or small children Baby Carriage Rental and Priority Boarding for travelers with infants and small children.

Children travelling alone 'Kids Rakunori Service' supports children aged 5 to 11 traveling alone.

Supporting the elderly Service at your preference for a comfortable journey.

Passengers with pets Steps to take when traveling with your pets.

Customers with disabilities We are able to help you to arrange for customers who require stretcher or medical devices such as oxygen.

ANA Airport Support Elderly passengers and children can fly with confidence with ANA's Airport Support.

Other Useful service

Free bus service Free shuttle bus service between airport and city Frankfurt - Dusseldorf

Free International Mobile Phone Service Travelers to Japan can use it in Japan; travelers from Japan can use it abroad. ANA lends you the phone free.

ANA Deutschebahn Connection This service connects Frankfurt to 3 other major German cities by railway. Reservations are accepted online.

Welcome-Home Limousine Taxi Service Free limousine car service to your final destination from one of arrival airports of Narita, Nagoya or Itami.