Notice for Customers on International Flights Notice for Customers on International Flights
Special guidance in overseas airport

Reservations

· Acceptance of Reservation
· Traveler’s advice

Passenger Name, Contact Information, Connections, Codeshare Flights, Interline Traffic Agreement, Ticketing Time Limit

· Advance Seat Reservation
· Reconfirmation
· Changing your Itinerary
· For Customers who request extra seats
· Purchasing international tickets on ANA SKY

WEB
Tickets

· ''Ticket'' means
· Ticket Rules

Ticket not transferable, Necessary Coupons for Boarding, Validity of Ticket, Coupon Sequence Use

· Ticket Types
Applicable fares
Ticket Service Charge and Exchange/Reissue Service Charge

· Ticket Service Charge(TSC)
· Exchange/Reissue Service Charge(ESC)
Changes and Refunds

· Reservation Changes
· Refunds
· Loss of Tickets
· Involuntary Changes and Refunds
· Application for Reservation Changes and Refunds
·  Application for Involuntary Reservation Changes and Refunds


Customers Who Need Assistance

· Customers with Walking Disabilities
· Customers with Visual Disabilities
· Customers with Hearing Disabilities
· Customers with medical requirements
· Customers Requiring a Stretcher
· Service for Oxygen Cylinders
· Infants under 2 years old
· Children under 12 years old
· Pregnant mothers
Check-in, Preparing for Travel

·  Documentation, Baggage and Other Important Information

Passports
Baggage
For your in-flight comfort
Insurance
Enhanced Security
Advance Passenger Information (A.P.I.)

· Check-in

Boarding Time Limit
Minimum Connecting Time
Through Check-in
Baggage

· Bulky Baggage
· Carry-on Baggage
· Free Baggage Allowance
· Excess Baggage Charges
· Sports Equipment
· Valuables, Fragile items
· Restricted items
· Restriction on the Use of Electronic Devices on Board
Pets and animals

· Pets in Cabin
· Animals in cargo
The Use of Products Causing Fire or Smoking
Contact Information | Privacy Policy | Accessibility