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| · Acceptance of Reservation |
You can book a flight up to 355 days in advance through ANA SKY WEB, ANA ticketing counter or ANA International Reservation and Information Center.
Reservation acceptance policy differs by each airline's system. If your itinerary includes other than ANA Group flights, other airlines’ flight reservation may not be accepted on the date you requested.
Please note that reservation of ANA Group flights booked by Travel Agent may conform to the Travel Agent’s handling. |
| · On making your reservation, please observe the followings. |
| (1) Passenger Name |
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Passenger name on your ticket should be the same as one in your passport. Please check your name on the passport first. If your passport name shows your middle name or your middle initial, let us know it as well as your family name and given name.
(Example) Passport Name David Scott Johnson
- Passenger name on ticket JOHNSON/DAVIDSCOTT MR
Passport Name Kelly E. Brown
- Passenger name on ticket BROWN/KELLYE MS |
| (2) Contact Information |
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Please inform your telephone number to our agent at ANA International Reservation and Information Center or to your travel agent. We will try to let you know about any changes to your overseas contact given to us or your travel agents in the event of flight cancellations or delays.
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| (3) Connections |
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Make sure you have enough time for your connecting flight. Please check here for the minimum connecting time of ANA flights. If you require more information for the connecting time, contact ANA International Reservation and Information Center.
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| (4) Codeshare Flights |
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If your flight shows NH airline designator code and another airline operates the aircraft, we will let you know if we or another airline will be operating the flight at the time you make a reservation.
Code share flight services will be provided according to the service standards of the operating airline. |
| (5) Interline Traffic Agreement |
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You may not be able to reserve flight of carriers with which ANA has no Interline Traffic Agreement.
If you wish to check if ANA has the agreement with a carrier, please contact ANA International Reservation and Information Center.
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| (6) Ticketing Time Limit |
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Certain fares such as Eco-Wari have rules and conditions which specify ticketing time limit. If you have not paid for the ticket prior to the specified ticketing time limit, as advised by us, we may cancel your reservation. Please check each tariff rules and conditions for ticketing time limit. |
| (7) Ticketing Place |
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It is possible to purchase International tickets through ANA SKY WEB, ANA counter and the following ANA airport counter.
Narita / Haneda / Itami / Kansai / Chitose / Fukuoka / Nagoya / Okinawa
*Effective April 1, 2009, Ticket Service Charge will be applied for tickets issued at ANA city offices and/or airport counters in Japan. |
| (8) Duplicated Bookings |
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Once reservations are considered as Duplicated Bookings, ANA or the travel agent would ask to fix their itinerary and cancel unnecessary segments. Please note that this handling is to allocate seats for as many passengers as possible. Thank you for your kind understanding and cooperation. |
| · Seat Reservation |
＜Advance Seat Rservation＞
ANA provides Advance Seat Reservation Service on the conditions stated bellow. |
| (1) Eligible tickets for Advance Seat Reservation |
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- Customers traveling with normal fare, Biz-wari, Eco-wari and some other special fares
- Customers who have ANA Mileage Club award ticket
Customers traveling with excursion fares, group fares, inclusive tour fares, or reduced fares, and customers who book on codeshare flights may not request seat in advance. |
| (2) Time-limit for Advance Seat Reservation |
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2 days prior to your departure. If you use ''Smart-e Check-in", you can select your seat through the Internet soon after the time of purchasing ticket until 1 hour before the flight departure.
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| (3) Important Notice |
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- A number of pre-assignable seats are limited for special reasons. Your seat can only be assigned on departure if your requested seat is not available for pre-assignment.
- Please note that your seat number might change when changing to aircraft type or configuration.
- Seat assignment will be limited to exit row seats or upper deck seats for safety reasons. |
| ＜Emergency exit row seat＞ |
In accordance with a directive issued by the Japanese Ministry of Land, Infrastructure, Transport and Tourism, from April 1, 2009, for the safety of all passengers, emergency exit row seats will be limited to passengers that satisfy all the conditions below.
| 1. |
Aged 15 years or above |
| 2. |
Does not require the assistance of an escort or staff |
| 3. |
Is capable of assisting in an emergency evacuation, such as opening or closing an aircraft door |
| 4. |
Can understand evacuation procedures and crew's instructions, and verbally convey such information to other passengers |
| 5. |
Can communicate in Japanese or English |
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Does not have to assist an accompanying passenger in an emergency evacuation |
| 7. |
Does not accompany children (Domestic: under 8 years of age / Intenational:under 12 years of age) |
| 8. |
Consents to providing assistance in an emergency evacuation |
Passengers seated in emergency exit row seats will be requested to assist during an emergency evacuation under instructions of cabin crew. Click here for details.
Passenger who does not apply all conditions above may be requested to change a seat.
* Passenger seated in emergency exit row seat must store all the belongings in the overhead compartment. |
| · Reconfirmation |
| (1) What is reconfirmation? |
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Reconfirmation is used by some airlines whereby passengers, under certain given circumstances, are required to advise those airlines of their intention to use the space reserved.
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| (2) Reconfirmation for ANA Group flights |
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Reconfirmation is not required for any ANA Group flights. Please give us or your travel agents your overseas contact information to try to let you know about any changes in the event of flight cancellations or delays.
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| (3) Reconfirm for other airlines flights |
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If your itinerary includes other airlines flights, please check with the airlines before your departure whether you need to reconfirm or not. |
| · For Customers who request extra seats |
If you request extra seats to increase your comfort because of your body’s size or for other reasons, you can purchase tickets for extra seats. Please contact to ANA International Reservation and Information Center for details.
*If you request to occupy a seat for your baggage because of its unsuitable size for carry-on baggage allowance, e.g. paintings, musical instruments etc, you can purchase tickets for extra seats. Please click here for detail. |
| ANA Group will ensure the best possible service to help your travel be safe and delightful one. |
| For Customers with Walking Disabilities: |
If you want to use a wheelchair at airport, please let us know prior to your departure - If you have disability in long-distance walk or up and down steps, you can book wheelchair at ANA International Reservation and Information Center or ANA SKY WEB.
- For completely immobile passengers
The number of passengers on board must be limited depending on the aircraft type for safety, technical or operational reasons. Please contact your nearest ANA International Reservation and Information Center or ANA Sky Assist Desk for further information.
- If you are traveling with your battery-powered wheelchair, please let us know your wheelchair's measurements, weight, and the type of battery (dry or liquid). We will check if space is available to store your wheelchairs in the flight you booked.
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For Customers with Visual Disabilities:
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- If you have visual disabilities and traveling alone, please let us know when you or your travel agent make your booking. For safety, technical or operational reasons, the number of visually impaired passengers traveling alone must be limited depending on the aircraft type. Please contact your nearest ANA International Reservation and Information Center or ANA Sky Assist Desk for further information.
- Assistance dog can travel free of charge in the aircraft cabin with you on all ANA Group services. Please let us know that you are traveling with your assistance dog at the time of your booking. |
For Customers with Hearing Disabilities :
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- To support your travel, please let us know if you have hearing disability. You can contact your nearest ANA International Reservation and Information Center, or you can request at ANA SKY WEB.
- Assistance dog can travel free of charge in the aircraft cabin with you on all ANA Group services. Please let us know that you are traveling with your assistance dog at the time of your booking.
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For customers with medical requirements:
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We advise you to consult with your doctor before making travel arrangements and contact ANA Sky Assist Desk. Please check here for further information. |
| For Customers Requiring a Stretcher: |
Before you travel, advance reservation is required for stretcher. Please check here for further information. |
| Rental Service for Oxygen Cylinders: |
Medical certificate is required for oxygen inhalation during the flight.
Please check here for further information.
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ANA Sky Assist Desk is glad to provide all necessary information and help customers with disabilities to ensure your comfort and security from boarding to disembarkation. Please contact ANA Sky Assist Desk for further information.
| Infants over 8 days but under 2 years of age (0-1 year of age): |
Please check here for various information you need to know before your travel. |
| children over 2 years but under 12 years of age (2-11 years of age) |
| Please check here for various information you need to know before your travel. |
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