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Ticket Service Charge and Exchange/Reissue Service Charge

ANA SKY WEB Assistance

Ticket Service Charge(TSC) :

Collected at ANA International Reservations and ANA City Office/Airport Counters within Japan on/after April 1, 2009 at the time international tickets are issued.

Amount
Purchased at: Amount
ANA Homepage(ANA SKY WEB or ANA SKY MOBILE) FREE
ANA International Reservations within Japan JPY2,100 (tax included)
ANA City/Airport Office Counters within Japan

Not Applicable to:
- Tickets issued through ANA Homepage(ANA SKY WEB or ANA SKY MOBILE)
- ANA International Flight Award Tickets and Partner Flight Award Tickets
- Infants under the age of two not occupying a seat
- Tickets purchased with ANA Travel Coupon or ANA Gift Card.

Applicable to:
All itineraries including itineraries originating outside Japan, itineraries where international sectors to/from Japan are not flown by ANA, etc.
Tickets with fares not sold through ANA Homepage as well when such tickets are purchased through ANA International Reservations and ANA City/Airport Office within Japan.
Child fares at the same rates as adult fares.
Separate tickets together when issued for a continuous itinerary and reservation is made and purchased at ANA at the same time.

<e.g.1> Tokyo (TYO) = Frankfurt (FRA) round trip ticket and Star Alliance European Air Pass
1) If reservations are made and tickets issued at ANA at the same time as continuous itinerary:
JPY2,100 will be collected.
2) If TYO=FRA ticket is purchased on April 1, and then on April 10, Air Pass is issued:
JPY2,100 will be collected for TYO=FRA and then again for Air Pass. Therefore, total of JPY4,200 will be applicable.
<e.g.2> Tokyo (TYO) = Frankfurt (FRA) round trip ticket (4 tickets - 2 adults, 1 child, 1 infant not occupying a seat )
TSC is not applicable for infants not occupying a seat. Therefore, total of JPY 6,300 will be applicable.

Refund of Ticket Service Charge
Voluntary Refund : Ticket Service Charge will not be refunded.
Involuntary Refund : Ticket Service Charge will be refunded.

Lost Ticket Handling
Ticket Service Charge will not be applied at the time of issuance of Replacement Ticket or Double Payment Purchased Ticket for Lost Ticket.
However, JPY10,000 Replacement Ticket Service Charge or Lost Ticket Refund Charge will be collected. For details, see here.


Exchange/Reissue Service Charge(ESC) :

Collected at ANA International Reservations and ANA City Office/Airport Counters within Japan on/after April 1st, 2009 for changes to international tickets that involve difference in fare and/or taxes/fees/charges or change in routing. JPY 2,100 will be collected per a ticket issued to a passenger.
For MCO(Miscellaneous Charges Order), charge will also be collected for exchange/reissue that does not involve difference in fare and/or taxes/fees/charges (e.g. exchange//reissue pursuant to extension of validity).

Amount:
Change Requested at: Amount
ANA International Reservations within Japan JPY2,100 (tax included)
ANA City/Airport Office Counters within Japan
<*> Tickets cannot be exchanged/reissued via ANA’s Homepage.

Not Applicable to:
ANA International Flight Award Tickets and Partner Flight Award Tickets.
Infants under the age of two not occupying a seat.
Date changes that do not involve difference in fare and/or taxes/fees/charges.
Changes of tickets that contain fare restrictions requiring a higher change fee or penalty.
Involuntary changes.
  <e.g.1> Inbound sectors Los Angeles=Tokyo is changed to 4/9 and Tokyo=Osaka is changed to 4/10 within Japan.
   
Osaka ————— Tokyo ————— Los Angeles ————— Tokyo ————— Osaka
  April 1 (Wed.)   April 2 (Thu.)   April 8 (Wed.)   April 9 (Thu.)  
             
          April 9 (Thu.)   April 10 (Fri.)  
    <Applicable fare is Eco-wari Premium Light>
    Weekday fare is applicable to original itinerary and the new itinerary.
No fare difference or taxes/fees/charges apply.Applicable fare rule requires JPY20,000 as change fee. JPY20,000 will be collected. (No ESC will be collected)
    <Applicable fare is normal fare or Eco-wari Premium>
    Weekday fare is applicable to original itinerary and the new itinerary.
No fare difference or taxes/fees/charges apply. (No ESC will be collected)
     
  <e.g.2> Inbound sectors Los Angeles=Tokyo is changed to 4/10 and Tokyo=Osaka is changed to 4/11 within Japan.
   
Osaka ————— Tokyo ————— Los Angeles ————— Tokyo ————— Osaka
  April 1 (Wed.)   April 2 (Thu.)   April 8 (Wed.)   April 9 (Thu.)  
             
          April 10 (Fri.)   April 11 (Sat.)  
    <Applicable fare is Eco-wari Premium Light>
    Fare is changed from weekday to weekend, so there is a fare difference. However, applicable fare rule requires JPY20,000 as change fee which is higher than ESC amount JPY2,100.
JPY20,000 will be collected. (No ESC will be collected)
    <Applicable fare is Normal Fare or Eco-wari Premium>
    Fare is changed from weekday to weekend, so there is a fare difference. Applicable fare rule do not require change fee/penalty.
ESC JPY2,100 will be collected.
     
  <e.g.3> Outbound sector Tokyo=Los Angeles is changed to 4/1 within Japan.
   
Osaka ————— Tokyo ————— Los Angeles ————— Tokyo ————— Osaka
  April 1 (Wed.)   April 2 (Thu.)   April 8 (Wed.)   April 9 (Thu.)  
               
      April 1 (Wed.)          
     
    <Applicable fare is Normal Fare>(Eco-wari fare does not permit changes to outbound sector(s)>
    There is no change in fare.
However, because domestic sector Osaka=Tokyo will connect with international sector by less than 24hours, consumption tax applied to Japan domestic sector will be exempted.
As there is a difference in tax/fee/charge, ESC JPY2,100 will be collected.
     
  <e.g.4> Inbound sector Los Angeles=Tokyo is rerouted to Los Angeles=San Francisco=Tokyo within Japan
   
Osaka ————— Tokyo ————— Los Angeles ————— Tokyo ————— Osaka
  April 1 (Wed.)   April 2 (Thu.)   April 7(Tue.)   April 10 (Fri.)  
               
     
Los Angeles ————— San Francisco ————— Tokyo
  April 6(Mon.)   April 8(Thu.)  
    <Applicable fare is Normal Fare>
    There is a change in routing. Therefore, whether or not there is a difference in fare and/or taxes/fees/charges,
ESC JPY2,100 will be collected.

Applicable to:
Tickets irrespective of place of original issue or sales channel (e.g. tickets originally issued outside Japan, tickets originally issued at other carriers or travel agents, tickets originally issued via ANA Homepage)
Tickets purchased outside Japan for transportation wholly within Japan
Child fares at the same rate as adult fares.
Separate tickets together when such separate tickets were issued for a continuous itinerary and reservation is changed and ticket exchange/reissued at ANA at the same time.

<e.g.1> Tokyo (TYO) = Frankfurt (FRA) round trip ticket and Star Alliance European Air Pass
1) If reservations for both tickets are made and ticket issued at the same time:
JPY2,100 will be collected.
2) If TYO=FRA ticket is purchased on April 1, and then on April 10, Air Pass is issued:
JPY2,100 will be collected for TYO=FRA and then again for Air Pass.
Therefore, total of JPY4,200 will be applicable.
<e.g.2> Tokyo (TYO) = Frankfurt (FRA) round trip ticket (4 tickets - 2 adults, 1 child, 1 infant not occupying a seat )
TSC is not applicable for infants not occupying a seat. Therefore, total of JPY 6,300 will be applicable.

Refund of Exchange/Reissue Service Charge
Voluntary Refund : Exchange / Reissue Service Charge will not be refunded.
Involuntary Refund : Exchange / Reissue Service Charge will be refunded.

Lost Ticket Handling
Exchange/Reissue Service Charge will apply to exchange/reissue of Lost Replacement Ticket or Lost Double Payment Purchased Ticket pursuant to the applicable fare rules of the lost original ticket.

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