Reservations

Book your flight at the Reservation Center or online (domestic and international).

Please inform us if you require special assistance in boarding the plane.

Customers changing planes may require substantial time to move between the terminals and undergo check-in procedures. Please consult with ANA Disability Desk for any questions.

For details on special assistance, please contact your airline company. (Service may vary by airline companies.)

Group tour customers should have the travel agency contact us.

top of this page

Boarding

Boarding Procedures

Please come to the information counter with Sky Assist logo (or check-in counter) well in advance. The following customers should contact ANA Disability Desk beforehand and come to the counter by the time specified by ANA Disability Desk.

• Customers requiring an Oxygen Cylinder or other Medical Equipments on board
• Customers requiring a Stretcher
• Customers requiring an Incubator
• Customers who may need other kind of special medical treatments on board

Security Checks

For safety, all customers must undergo the security inspection.
If you have any concern about the possible effects of metal detector and x-ray on your body or carry-on baggage, please notify the information counter (check-in counter).

At the Gate

Please be at the boarding gate by the time specified by ANA staff.
If you wish to get pre-boarded, please notify the staff at the gate.

top of this page

On Board

During takeoff and landing, customers are requested to keep the seats in an upright position, and fasten their seatbelts.

Please notify a cabin attendant if you require any assistance in using a wheelchair and other occasions inside the cabin.

top of this page

Arrival

Customers who requested special assistance when deplaning, please remain seated until the staff arrive to escort them off the plane.

top of this page