Reservations

When you make a reservation, please inform us what type of assistance you require.

Please let us know if you have any seat preference.

Please note, however, that customers with disabilities cannot take the seats near emergency exits for security reasons.

We assist customers with walking disabilities when ascending or descending stairs and moving inside the cabin.

Please let us know your medical condition.

If you match any of the following conditions, please give us details of your specific medical condition using the Checklist (PDF).

• Customers who require assistance to walk
• Customers who can walk inside the cabin but require assistance in ascending or descending stairs
• Customers who can ascend and descend stairs but require a wheelchair for longer distances

Acrobat Reader is necessary to read PDF files. Please download it from here if you don't have it.

Escort

ANA cabin crews are not able to provide assistance with dining and using a lavatory. If you require such assistance, it is recommended to travel with an escort. Customers who may use a stretcher and an incubator should also be accompanied by an escort. Customers are kindly requested to arrange an escort prior to boarding. Please make an inquiry with us for any question.

You can travel with a service dog.

For further information, please check Assistance Dogs.

Inform us of your wheelchair specification.

Please let us know the dimensions (H x L x W), weight, and the type of battery (if it is electric).
Please note that we may not be able to accept some types of wheelchair.

*If you are using a wheelchair with gas springs (air springs), please check FAQ / Wheelchair with Gas Springs.

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Boarding

Wheelchairs are available at all airports.

When using a wheelchair, be sure to fasten the seatbelt.

Some airports offer Large Wheelchairs and Reclining Wheelchairs. For details, please inquire ANA Reservation Information Center.

Airport Wheelchair

Large Wheelchair

Reclining Wheelchair

Early arrival is recommended.

Customers checking in an electric wheelchair for domestic flights should come to the check-in counter at least 60 minutes before departure (120 minutes for international flights).

Wheelchairs can be checked in as luggage.

Please inform us if you need special assistance in boarding.

Customers requiring assistance are given priority boarding.

For wheelchair users to be able to board and deplane smoothly, some airports are equipped with special boarding access facilities including Wheelchair Stair Lift, Passenger Boarding Lift, Boarding Ramp.

Wheelchair Stair Lift

Passenger Boarding Lift

Boarding Ramp

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On Board

During takeoff and landing, all customers are requested to keep the seats in an upright position and fasten their seatbelts.

We have upper-body holding aid equipment for customers who have difficulty in remaining in a seated position can use.

Cabin Wheelchair

Wheelchair-accessible Lavatories

cabin wheelchairs are available.

Please inform the cabin attendant if you wish to use it to move inside the cabin. (* Not available on Q-83 and on flights aircrafts operated by CRJ)

Wheelchair-accessible lavatories are available on most aircrafts.

Crutches and canes are allowed to be brought on board.

Please make sure that your crutch or cane is stowed under your front seat or in an overhead storage so that it does not prevent emergency evacuation.

• If customers with walking disabilities use flight services of IBEX Airlines or StarFlyer, please inform the airline company well in advance.
• On international code-share flights, each carrier's services and standards apply. Please check with the code-share partner in advance.

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Arrival

Customers who requested special assistance when deplaning, please remain seated until the staff arrive to escort them off the plane.

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