Please feel free to inform us if you require any assistance.
Customers changing planes may require substantial time to move between the terminals and undergo check-in procedures.
Please consult with ANA Disability Desk for any questions.
When you make a reservation, please inform us what type of assistance you require.
Please note, however, that customers with disabilities cannot take the seats near emergency exits for security reasons.
In order to accommodate your needs please let us know your conditions.
If you match any of the following conditions, please give us details of your specific conditions by using the Checklist (PDF).
Acrobat Reader is necessary to read PDF files.
Please download it from here if you don't have it.
Our cabin crew members can assist you in using the onboard wheelchair and stowing or retrieving carry-on items, identifying in-flight meal items, and opening packages. However, our cabin crew members are not permitted to provide medical services, to assist with feeding or personal hygiene and lavatory functions. For those customers requiring such assistance, it is recommended to travel with an escort. Please make an inquiry with us for any question.
For further information, please check Assistance Dogs.
Please let us know the dimensions (H x L x W), weight, and the type of battery (if it is electric).
Please note that we may not be able to accept some types of wheelchair.
*If you are using a wheelchair with gas springs (air springs), please check FAQ / Wheelchair with Gas Springs.
However, there is no ANA wheelchair at the pick up/drop off passenger area outside the airport terminal building. Please let us know if you need a wheelchair at the check-in counter of the departing lobby.
When using a wheelchair, be sure to fasten the seatbelt.
Some airports offer Large Wheelchairs and Reclining Wheelchairs. For details, please inquire ANA Reservation Information Center.
Airport Wheelchair
Large Wheelchair
Reclining Wheelchair
Customers checking in an electric wheelchair for domestic flights should come to the check-in counter at least 60 minutes before departure (120 minutes for international flights).
For flight to/from the US, a typical adult-sized folding, collapsible, or break down manual passenger wheelchair
may be carried and stowed in the cabin.(On limited aircrafts and conditions)
For details, please contact airport staff upon check-in.
Customers requiring assistance are given priority boarding.
For wheelchair users to be able to board and deplane smoothly, some airports are equipped with special boarding access facilities including Wheelchair Stair Lift, Passenger Boarding Lift, Boarding Ramp.
Wheelchair Stair Lift
Passenger Boarding Lift
Boarding Ramp
We have upper-body holding aid equipment for customers who have difficulty in remaining in a seated position can use.
Cabin Wheelchair
Wheelchair-accessible Lavatories
Please inform the cabin attendant if you wish to use it to move inside the cabin. (* Not available on Q-83 and on a part of aircrafts operated by IBEX Airlines )
Please make sure that your crutch or cane is stowed under your front seat or in an overhead storage so that it does not prevent emergency evacuation.
| TEL | 0120-029-377 0570-029-377(Mobile phone; paid) 03-5757-7251(PHS, international calls; paid) |
| FAX | 0120-029-366 03-5757-0254(international calls; paid) |
We offer relay service via e-mail, fax, and chat. Please check the following link for further information.
