Reservations

When you make a reservation, please inform us what type of assistance you require.

Please visit our website (domestic / international) or use our fax service to make reservations and inquire about flights.

• Reservation is accepted from 9:30 on the day of 2 months prior to the departure.
• There is no specific format for application.
• We will reply to you on the day we receive your application or within the next day sometime between 9:00 to 17:00.

Please let us know if you have any seat preference. Please note, however, that customers with disabilities cannot take the seats near emergency exits for security reasons.

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Boarding

You can travel with a service dog.

For further information, please check Assistance Dogs.

Writing pads / communication board is available

Writing pads / communication board for smooth communication with the staff is available at the check-in counters for domestic flights.

Writing Pads

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On Board

Writing pads are available.

A part of the in-flight video programs are presented with subtitles.

Cabin attendants wearing a sign language badge will assist you during the flight.

CAs wearing this badge will attend the customers using sign language. Please inform them of any special needs.

Writing Pads

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Arrival

Customers who requested special assistance when deplaning, please remain seated until the staff arrive to escort them off the plane.

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