Assistance dogs including seeing-eye dogs, hearing-ear dogs and service dogs can be brought on board free of charge. If you wish to board with an assistance dog other than above in the flight services operating in the US, please check the Compliance with the Air Carrier Access Act of the US.
When you make a reservation, please inform us what type of assistance you require.
Please note, however, that customers with disabilities cannot take the seats near emergency exits for security reasons.
Please inquire at the consulate of your destination country or at your nearest animal quarantine office. Quarantine procedures will be necessary whenever bringing a dog in and out of Japan.
When you board with seeing-eye dogs, you are asked to present your dog certificate or a white or yellow seeing-eye dog harness before boarding. In case of service dogs or hearing-ear dogs, a certificate or a tag on the harness will help us identify the dog as a service dog or hearing-ear dog.
We offer relay service via e-mail, fax, and chat. Please check the following link for further information.
