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Travel Assistance for Disabled Customers

Reservation/Ticketing Center

24 hours 7 days a week
TEL 0570-029-709
TEL 0570-029-222 (Japanese)
ANA Fax Reservation Service ended on March 31, 2010. Please use Telecommunication Relay Service mentioned below.

ANA Disability Desk

9:00-17:00 (7 days a week)
TEL 0120-029-377 (toll free)
FAX 0120-029-366 (toll free)
Non-Toll Free TEL 0570-029-377, 03-5757-7251
Non-Toll Free FAX 03-5757-0254

Telecommunication Relay Service

We offer relay service via e-mail, fax, and chat. Please check the following link for further information.
Telecommunication Relay Service for ANA

At ANA Disability Desk, we are here to provide customers with disabilities or those who are ill or injured with consultation and assistance for a safe and comfortable journey. If you require special attention or service due to medical reasons or physical limitations, do not hesitate to contact the ANA Disability Desk.

Please Note

  • Inform us well in advance if you or/and several other persons need special assistance.
  • Check-in procedures and security check may take some time, please come to the airport with sufficient time to check-in.
  • For passengers planning to change planes may require substantial time to move between the terminals and undergo check-in procedures. Please consult with ANA Disability desk beforehand.

The following customers must contact ANA Disability Desk beforehand:

  • Customers requiring an Oxygen Cylinder or other Medical Equipments on board
  • Customers requiring a Stretcher
  • Customers requiring an Incubator
  • Customers who may need other kind of special medical treatments on board
  • Group tour customers including more than 10 people who require special assistance