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Special Ticket Policies pursuant to Influenza A (H1N1)

In view of Influenza A (H1N1), ANA has put in place special cancellation and date change policies for customers holding ANA international tickets.

  1.  Application
    Passengers holding following ANA tickets including individual discount and promotional fares such as "Eco-wari" fares, or normal fares, and ANA Mileage Award Tickets

    Issued on/before Departure date(confirmed reservations only) Itineraries including
    April 28th, 2009 April 28th, 2009 through to June 30, 2009 Mexico, United States (except Hawaii), and Canada

    *For Inclusive Tour (IT) Tickets, please contact the travel agent at which you purchased your ticket.

  2. Cancellation and Refund
    For applicable passengers on the "1. Application", cancellation charges or refund charges will be waived irrespective of the fare rules. (except for the cancellation and refund without cancellation charge made through ANA SKY WEB)

  3. Travel Date Change
    For applicable passengers on the "1. Application" who have commenced travel, for ANA flights only, change fees will be waived irrespective of the fare rules for a one time date change to flights on/before June 30th, 2009 only For ANA Mileage Award Tickets, change fees for partner award will be waived. The date change is subject to space availability, For details, please contact "4. Inquiries".

  4. Inquiries
    (1)Call from Japan
    For more information and details on these special procedures, please contact ANA International Reservations.

    For ANA Mileage Award Tickets, please contact the AMC Award Reservation Desk.

    (2) Call from outside Japan
    For more information and details on these special procedures (incl. ANA Mileage Award Tickets), please contact ANA International Reservations in each country.
    North America / Hawaii / Guam | South / Latin America | Europe | Asia / Middle East | China

May 12, 2009
All Nippon Airways Co., Ltd.



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