Although we aim to operate all flights safely and on time, it is sometimes necessary to delay, cancel or divert our flights due to various reasons such as congestion at the airport and bad weather. In these cases, we are dedicated to give all customers, whether at the airport or on board an aircraft, the best available information as quickly as possible.

When major delays or cancellations are experienced and we are unable to provide transportation to the final destination on the expected arrival date due to events within our responsibility, we will provide accommodation subject to availability. Regardless of the circumstances we are dedicated to ease your inconvenience and burden as much as possible.

If a flight is delayed or cancelled due to events beyond our control, such as bad weather, we will offer assistance to make arrangements for services such as the accommodations etc., however incidental expenses will not be provided.

January 18th, 2011
All Nippon Airways Co., LTD.