Inspiration of JAPAN

[Apology] Notification regarding Boeing 787 operation

The emergency landing at Takamatsu Airport made by ANA flight NH 692, bound for Haneda from Yamaguchi Ube on January 16, has been registered as a serious incident by Ministry of Land, Infrastructure, Transport and Tourism (MLIT). We sincerely apologize to everyone affected by the inconvenience and concern caused by this incident.

Due to this incident, ANA has decided to suspend all operation of our Boeing 787 aircraft. ANA regrets to announce that certain flights will be cancelled, while some others will be operated using alternate aircraft. We sincerely apologize for the inconvenience caused by this grounding of the aircraft.

ANA continues to work closely with the relevant authorities and the Boeing Company, to ensure the safety of our Boeing 787 service.

January 20, 2013
All Nippon Airways Co., Ltd.

Cancellation and aircraft type change on Operation of Boeing 787

Ticket Handling regarding Boeing 787

For inquiries from Japan:

ANA Customer Relations:
Tel: 0120-029-787
  0570-029-787 (from Mobile Phone)
  03-5756-7109 (from PHS)
Time: 09:00 - 17:00 JST

For inquiries outside from Japan:

Please contact ANA International Reservation and Information Center in your respective area.

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