ANA Mileage Club Terms and Conditions
Chapter 1 General rules
 
Article 1 Purpose
All Nippon Airways Co., Ltd. (hereinafter referred to as ANA) operates the ANA Mileage Club (hereinafter referred to as AMC), a membership program that provides awards in return for the use of services and products of ANA and its participating program partners. These terms and conditions set out various conditions on the use of the AMC that are agreed between the members and ANA.
 
Article 2 Definitions
“Member”: A customer who has applied for joining the AMC on an individual basis and for whom the membership has been approved by ANA
“Mile”: Mileage that members earn by using eligible services
“Bonus mile”: Miles earned under special conditions, in addition to usual miles. The use of bonus miles may be subject to restrictions.
“Mileage accounts”: Account in which miles are accumulated
“Awards”: Products such as flight awards and services provided by ANA and its participating program partners (including partner airlines) at a member’s request for redeeming mileage
“Flight award”: Flight ticket offered by ANA or its partner airlines as an award
“Upgrade award”: Upgrading to a higher class of service when traveling on flight is offered as an award. In case original ticket is award ticket this award will be not eligible.
“Partner airline”: An airline that offers miles or awards to members under certain conditions
“Participating program partners”: A company that offers miles to members who use its services and products or offers services and products as awards under certain conditions
“Membership card”: General term for various types of AMC membership card issued to a member, including AMC card, ANA card and affiliated cards
“AMC card”: Membership card issued independently by ANA. Special functions are added to some types of the card.
“ANA card”: Membership card with credit function jointly issued by ANA and its partner credit card companies
“Affiliated card”: Membership card or ANA card jointly issued by ANA and Japan Post or other participating program partners
“Partner credit card company”: A credit card company that jointly issues ANA card with ANA
“Temporary card”: Provisional membership card used for earning mileage until membership is formally approved after applying for it
“Designated user”: User of awards who are designated by a member
“Diamond service” “Platinum service” “Bronze service”:
Services offered for members who have earned a certain amount of platinum points, which are converted from a certain amount of miles, have used a certain number of eligible flights over a one-year period, or have met a certain conditions by combining platinum points and the number of flights
“AMC Service Center”: Information desk that handles various inquires concerning the AMC, including applications for the AMC membership and awards
“ANA Mileage Club Service Center”: Information desk that handles applications for ANA card and various inquiries
“Edy”: Electronic money function, which is offered also as an award
 
Article 3 Enrollment
1. Those who have agreed to the terms and conditions, have submitted applications and have passed the screening of ANA are officially accepted as AMC members. Applications for ANA card or affiliated cards will be also examined by partner credit card companies or participating program partners issuing the affiliated cards.
2. The issue of a temporary card, which is a provisional procedure before enrollment is completed, does not mean that ANA has officially approved the membership.
 
Article 4 Commencement of membership
1. When ANA receives an application for membership and opens a mileage account for a member after screening, the membership comes effective and a membership card will be sent to a member. If an application should be declined, an applicant will be notified of the result and mileage earned by a temporary card is treated as nonexistent.
2. One mileage account is permitted by one member. If one member hold more than one AMC mileage account, ANA reserves the right to integrate/combine these accounts. Miles that have been credited for the same transaction to more than one account will be adjusted to reflect the correct mileage accrual for the activity.
3. One password is set for each member. The password, which confirms the member’s identity, is required for using various services, including award redemption. Only the member should use the password and keep it secure. Ana cannot be held responsible for awards defrauded by one who pretends to be a member by using his/her password.
4. A member who did not set a password when applying for membership has the initial one set by ANA. When ANA number is established, please immediately change the password. Members should be responsible for the management of their passwords by changing them as needed.
 
Article 5 Use of membership card
1. A membership card is issued to a member.
2. The ownership of membership cards belongs to ANA (and its joint issuers if there are any), and cards are loaned to members.
When there is a signature panel on the membership card, members must sign their names in it immediately.
3. A member’s name and membership number (including a number provided by participating program partners issuing affiliated cards or partner credit card companies, hereinafter referred to as card information) are shown on a membership card. A membership card cannot be used by anyone other than the member named on the card.
4. All claims for mileage accrual, balance inquiry and redemption must be made by the registered member in person and members may be asked to confirm their identity. Claims for mileage accrual, balance inquiry and redemption for infants or child members should be made by the parent or legal guardian.
5. Members should use and manage their membership cards and card information with the diligence of a good management. Members are strictly prohibited from lending or transferring their membership cards to others, offering them as collateral, or allowing others to use their card information.
6. In the event of loss, theft, damage or defacement, a membership card will be reissued at the request of the member after ANA screens and approves it. (In case of ANA card and affiliated cards, its partner credit card companies or participating program partners issuing affiliated cards will also participate in the screening). A set fee will be charged for the reissue of the membership card.
7. ANA (and its joints issuers if there are any) must set a special membership card title (hereinafter referred to as card name). Duplicate cards that have the same card name cannot be held by the same member. However, exceptions can be made if ANA (and, its joints issuers, if there are any) agree.
 
Article 6 Services provided by participating program partners
1. Participating program partners assume responsibility for all the activities including the quality, content, price and advertising of products and services that they offer, and ANA does not guarantee them. Members should use the services and products offered by participating program partners, based on their own judgement and responsibility, whether it is when they earn miles or when they use them as awards. ANA shall not be held responsible for these products and services.
2. The use of flight awards or other benefits offered by program partners is subjected to the rules of each partner airline.
3. The pooling, combining or transferring of mileage earned in different program is not permitted. Also, the accumulated mileage may be cancelled due to cancellations or refonds of partner airlines and items.
4. ANA shall not be held responsible for changes in various conditions, including participating program partners’ withdrawal from AMC program, the cancellation of awards offered by them, mileage earned from using them and mileage necessary for redeeming awards.
5. ANA reserves the right to change or terminate partnerships. However, ANA will communicate any changes or notice of partnership termination to members at least 3 months in advance. In the event of changes in partnership, applications to use partner services will be valid 3 months from the date of notification, according to the agreement between ANA and the respective partner. Awards which have been issued will be valid for the period stated on the award regardless of partnership termination.
 
page top
Chapter 2 Earning mileage
 
Article 7 Eligibility for earning mileage
1. Miles are earned when members travel on eligible flights of ANA or its partner airlines at eligible booking classes and fares on eligible sectors. ANA has the right to freely review standards used for mileage accrual, such as eligible airlines (partner airlines), eligible sectors, eligible regions, eligible cabin classes, eligible booking classes and eligible fares as needed.
2. Miles are earned by purchasing products or using services offered by participating program partners. However, products and services eligible for earning mileage are restricted to ones designated by partners. Members may be required to join the customer programs of participating program partners in order to convert the program points to miles. Program partners can freely review products and services eligible for earning mileage as needed.
 
Article 8 Methods for earning mileage
1. Miles will be based on ticketed booking class which are paid, not the actual class flown. In case of a downgrade miles will be based on the actual boarding class. Members must travel the entire flight segments.
2. Miles can only be earned once per flight per member, regardless of the number of seats purchased. Miles can be credited to members who have actually traveled on the relevant sector.
3. Mileage credited in relation to one flight will be accumulated in only one account and not in any other ones.
4. Members who earn miles or points in the customer programs of participating program partners cannot earn AMC miles at the same time.
5. Miles are recorded in members’ mileage accounts. Miles cannot be redeemed until they are recorded in mileage accounts.
6. Members can claim miles that are not automatically recorded in mileage accounts, based on the method designated by ANA. (Members who have already enrolled in AMC at the time of boarding the flight and the claims have to be made within 6 months from the date of boarding or transaction are eligible for earning miles.) However, Retroactive registration may not be accepted or requesting period may vary by partner companies.
7. Members who have an objection to the mileage which are already credited, need to make a protest to AMC service center within 6 months from the date of travel or transaction. Members may be required to submit proof of travel on the relevant sector (including the retained segment of the boarding pass and passenger receipt for the sector claimed to have been flown).
8. Miles are credited based on a distance between the departure and destination cities calculated according to the flight mileage chart prepared by ANA.
9. Children (3 to 11 years for domestic flight, 2 to 11 for international flight) may earn same amount of mileage as an adult (12 years or older) excluding campaign bonus miles. When a child is redeeming an award, same amount of mileage as an adult is required.
10. When an infant (under 3 years for domestic flight, under 2 years for international flight) is traveling with infant fare, mileage will not be accumulated. When an infant is redeeming flight award or upgrade award, the infant may hold a seat by redeeming the same amount of mileage as an adult. Infant traveling on upgrade award must hold a valid ticket purchased in the applicable class at an eligible fare. On the other hand, if an infant is not using award, but accompanied by an adult using flight award or upgrade award, infant fare (unable to hold a seat) or child fare (able to hold a seat) ticket in the same class as an adult must be purchased.
11. Members can earn mileage and redeem awards from participating program partners by providing their membership numbers when they purchase products or use services offered by them.
 
Article 9 Combining mileage
The pooling, combining or transferring of accrued mileage among members is not permitted.
 
Article 10 Mileage validity
Mileage is valid until the end of the 36th month after the date of activity.
ANA bears no responsibility for expired miles.
 
page top
Chapter 3 Redemption of awards
 
Article 11 Users of awards
Awards may be used, except for some awards, by the member or designated users. However, designated users are member’s spouse and member’s relatives within two generations. There are certain restrictions for designated users and advanced registration is required. Documents providing family relationship to the member may be required at the time of registration.
 
Article 12 Applying for awards
1. Award applications for the member or users designated by the member can only be accepted from the member in person.
2. When redeeming awards, members are asked to confirm their identity. If member identity cannot be confirmed, the application for awards will be rejected.
3. All information and awards will be sent to the address registered with the AMC by the member. Members must notify AMC Service Center about any changes in the address or personal information that they have registered with AMC. In case of ANA card and affiliated cards, members should notify partner credit card companies or participating program partners issuing affiliated cards of these changes. If this notification is not completed, ANA is not responsible for any omission, failure to deliver awards, or loss to the member in relation to mileage credit.
 
Article 13 Restrictions on award use
1. Flight awards and upgrade awards may be subjected to restrictions such as blackout periods and limited seat availability. Seats for travel awards may not be available for all flights. As a result of such restrictions, ANA can not be held responsible for refunds, the conversion of awards to mileage credit or extensions of validity.
2. After redeeming fight awards and upgrade awards, the names of passengers cannot be changed.
3. International upgrade awards cannot be combined with flight awards.
4. When using flight awards and upgrade awards, members may be asked to confirm their identity. They need to make sure to carry their membership cards or documents proving their identities. Members whose identities are not confirmed may not be allowed to use awards.
5. Members or designated users are not permitted in any way to transfer awards to the third party, resell them or exchange them for profits.
6. Awards on which expiration date is stated should be used within the validity period.
7. Members should check various restrictions and conditions to the use of awards before using them.
 
Article 14 Award loss or theft
ANA can not reissue AMC awards for reasons of loss or theft. Furthermore, ANA can not be held responsible for reimbursement to members who are unable to use awards due to delivery delay, loss or other accidental damage.
 
Article 15 Mileage refund
Apart from awards that are eligible for the Mileage Refund Service, mileage cannot be refunded to the account of members or designated users for awards which are not used or be exchanged for another award. ANA cannot be held responsible for award refunds in the event that awards are not used by members.
 
Article 16 Taxes, user fees and incidental expenses
Taxes, airport fees and any incidental expenses arising from the acquisition and use of awards are the sole responsibility of the user. Any taxes, airport charges or expenses incurred on award issue must be paid in advance.
 
Article 17 Transferring to partner flights
In the event of flight delays, cancellations or other irregularities, ANA is not required to transfer members or designated users traveling on flight award tickets onto a partner flight.
 
Article 18 Handling of submitted documents
ANA reserves the right to manage and dispose documents submitted to AMC Service Center, which are not returnable. Please make copies of any necessary documents before submission.
 
page top
Next