The role of Cabin Attendant
The image of ANA is reflected in our cabin attendant, who must be friendly and approachable when accommodating the varying needs of our passengers.
It is a responsible job and involves everything from the anticipation and understanding of each of our customer’s needs, providing the highest standard of comfort and customer care, to the safety and security of our passengers and aircraft.
What are the essential selection criteria?
- Experience in a customer service role
- Educated to A Level standard (or European equivalent) of education
- Fluent in written and spoken English plus either French or German language
- Applicants must be able to commute to LHR within 2 hours whilst on home standby duty.
- The ability to remain calm and efficient under pressure.
- Holder of an EU (EEA) passport with no restrictions on worldwide travel
- Possess a friendly and professional manner
- Be in an excellent state of health
- Contact lenses are permitted whilst on duty (Glasses are not permitted)
- Be at least 5'3" (1.60m) in height with weight in proportion.
- Aged at least 20 years.
- A confident swimmer
What training will cabin attendant receive?
As a cabin attendant with ANA, you will be one of our European crew working with Japanese crew on flights between Europe and Japan.
Full training will be given, initially 5 weeks in London, followed by 6 weeks in Tokyo. Throughout this time you will not only learn about the culture of Japan, all aspects of in-flight service, emergency and first aid procedures but you will also acquire conversational skills in Japanese.
Once trained, there will follow up to 4 weeks of on-line training where you will fly as extra crew members and have the opportunity to put your newly learned skills into practice. Thereafter you will be one of our fully-fledged cabin attendants.
Where are cabin attendant based?
We are recruiting cabin attendants to be based at London Heathrow. Therefore, any duty will always start and end at Heathrow airport. At the present time there is no possibility to transfer overseas.
What hours do cabin attendant work?
The length of your duty trips will vary, depending on how many sectors you are rostered to complete. You will fly an average of 6 sectors per month (6 one way flights). The number of sectors may vary and is dependent on the length of the flight. At the present time you will fly from LHR, CDG and FRA to NRT.
These flight patterns and routes are subject to change depending on the requirements of the Company.
The work is physically demanding so you must be in excellent health. You will be required to have a full medical with the Company doctor, before an offer of employment is made.
What are the career prospects?
You will join as a junior cabin attendant, and you can be promoted to more senior positions such as Senior Cabin Attendant, Purser and Chief Purser.
What is offered?
- first class training period of 6 months (including on the job training)
- a competitive basic starting salary which is presently ￡11,000 per annum
- duty flight and airport standby allowances
- 28 days per annum paid holiday (including bank holidays)
- after a qualifying period you will be entitled to concessionary travel
- non-contributory company pension scheme
- private medical insurance
- per diem to cover the cost of meals whilst on flight duty
Further information will be provided during the selection process.