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Guide to baggage tracing system (International)

Information on tracing system for baggage that was checked in at your departure airport but was not available at your arrival airport.

 image:Guide to baggage tracing system (International)
ANA makes every effort to assure that checked baggage is carried to the arrival airport without any problems. However, if your baggage is not available at the arrival airport, ANA will locate it and deliver it to you in cooperation with other airlines as soon as possible. The tracing system shows the current situation of your baggage. Only customers who take ANA group flights(ANA/ANK/AJX) may use this system.

If your baggage is not found upon arrival・・・

If your baggage is not found upon arrival
* Note
If you have connecting flights from ANA to another airline and baggage irregularity occurs at your final destination, the last carrier will be responsible for it. Please contact airport staff at your final destination. You may not use this system in this case.

You can now search the information on your delayed baggage by yourself!

Once you have completed the claim at the airport, this system offers you the ability to obtain the latest information regarding the location of your delayed baggage via the Internet. To use this service, you will need the reference number given upon arrival along with your name.The reference number is different from the baggage tag number. If you have not received it yet, contact our arrival airport.

Connect to Baggage Tracing System

Fill in your reference number and your name.

Your tracing results will be displayed.
For details, refer to this part. http://www.worldtracer.aero/filedsp/nh.htm Connect to Baggage Tracing System

1 TRACING CONTINUES. PLEASE CHECK BACK LATER.
2 ITEM LOCATED. AIRLINE IS CONFIRMING
3 RECEIVED AT AIRPORT
4 DELIVERY PROCESS INITIATED
5 RECEIVED AT AIRPORT / DELIVERY PROCESS INITIATED

Click here for inquiries (domestic or international)

(1) If you are arriving at ANA international airport in Japan.
  Airport staff at your arrival airport will take care of you. If you have other questions, please call either telephone numbers below.
 
Narita Airport Baggage Service Center 0476-34-7289  9:00-19:00 / 7 days a week
Kansai Airport Baggage Service Center 072-456-7575  9:00-17:00 / 7 days a week
(2) If you are arriving at ANA overseas airport overseas.
  Airport staff at your arrival airport will take care of you. Please call the telephone number that you are given during the claim.

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