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| Application & Ticketing |
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ANA SKY WEB
Please log in and access to members-only function (24-hour service)
Telephone
The ANA Mileage Club Service Center |
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| Application and ticketing period |
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Application can be made from 355 days Prior to the date of flight departure to a day before the date of departure.
* period may differ depending on business days function.
* There may be ineligible periods or the number of seats are limited.
* Miles will deducted as soon as the reservation is set. |
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| Waitlisting |
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Waitlisting is kept until the flight day. Please confirm whether or not you were able to acquire a seat at the check-in counter on the departure date. Miles required for Awards will be deducted from your account once the seat is confirmed. |
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Reservation of another flight ticket in same class as the class acquired with an Upgrade Award (a double reservation) may not be possible. |
(Ex.:Double reservation of Upgrade Award from Economy Class to Business Class and purchasing of a ticket in Business Class, etc.)
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An upgrade cannot be made at the airport on the departure date if you have a double reservation. |
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| * To apply for Upgrade Award waitlisting via the Internet, the target reservation must be settled (ticket must have been issued).
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| About changes after application |
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Once an application is submitted, the passenger name and name of the person providing the mile redeemed cannot be changed. |
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Changing Upgrade Awards are not permitted. |
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Details of the application can be changed. To change the details of an application, cancel and receive a refund prior to the departure of the reserved flight, apply for a new Upgrade Award. |
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| Cancellation of unused Awards |
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To cancel unused Upgrade Awards, contact the ANA Mileage Club Service Center or a members-only desk before departure of the reserved flight to make use of the Refund policy for unused awards. Miles redeemed for the Award will be refunded to the account without deduction of refund fee miles (normally 3,000 miles).
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However, miles expired at the time of refund will not be refunded. Also, please note that miles will not be refunded if no communication was made before departure of the reserved flight. |
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| Notes |
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The number of Upgrade Awards seats is limited.(Upgrade seats may not be available on some flights.)
Seats may be unavailable with Awards on some flights, even if seats are available with paid tickets on
the same flight. Thank you for your understanding. |
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When using Upgrade Awards, accumulation of miles and ANA Premium Points are based on the class of
the ticket you purchased. |
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Other than as stipulated in the "Refund policy for unused awards," redeemed miles cannot be
refunded to a mileage account or redeemed for different Awards, even if Awards have not been
delivered or used. |
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If connecting with an ANA flight from other airline, through check-in for upgraded flights is not always
allowed due to various factors including the airport of departure, the airline used, or computer systems.
In such cases, members are required to check-in again at an airport for transit. |
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Service for the upgraded class will be provided. However, if the member is connecting to an ANA flight
from another airline, service for baggage allowance for the upgraded class cannot be applied on the ANA
operated segment when the baggage is checked in to the final destination at the check-in counter of
the other airline. |
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Please note that any required taxes, airport fees, fuel surcharges, or other incidental fees may be
charged separately. |
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Information on U.K. Air Passenger Duty / French Air Passenger Solidarity Tax
The following Airport Passenger Taxes will be necessary on the day of departure for Upgraded tickets
from Economy class to Business Class since this tax amount differs according to each reservation class.
[As of November, 2012]
U.K. Air Passenger Duty: 81GBP*1/83GBP*2 for departure from London.
*1 Until March 31, 2013 (flight date)
*2 Form April 1, 2013 (flight date)
French Air Passenger Solidarity Tax: 36 EUR for departure from Paris.
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