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Here is information about the various awards and services for frequent-use Premium Members. |
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Services you receive
as a Diamond Services member |
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Services you receive
as a Star Alliance Gold member |
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Members flying on an ANA Group international flight may use the FIRST CLASS or BUSINESS CLASS Check-In counters. Members flying on an ANA Group domestic flight may use the Premium Check-In counter (at certain airports). In addition, when flying as a Star Alliance Gold member on a Star Alliance member airline flight, you may use the priority check-in counters displaying the Star Alliance Gold sign.
How to take advantage of this:
When you use this service, please present your Diamond Service card.
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FIRST CLASS and BUSINESS CLASS Check-In counters may be used when flying on an ANA Group international flight that offers the applicable class. Premium Check-In counters may be used when flying on an ANA Group domestic flight that offers Premium Class. |
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Travel companions of Diamond Service members cannot use this service. |
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Please understand that these services may not be available at all airports or for all flights. |
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The exclusive Star Alliance Gold Counter at Narita Airport is available only to passengers boarding flights operated by the ANA Group, Asiana Airlines, or United Airlines. |
The checked baggage of a member flying on an ANA Group flight or a Star Alliance member airline flight as a Star Alliance Gold member will be issued a priority tag. These bags will be given priority unloading upon arrival. Your checked baggage will be eligible for an additional baggage allowance.
How to take advantage of this:
When you use this service, please present your Diamond Service card.
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Free additional baggage allowance
 For US flights (including Guam) -> you can have the boarding class baggage allowance + 1piece 32kg*1
For flights other than domestic or US (including Guam) flights -> you can have the boarding class baggage allowance + 20kg |
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When flying ECONOMY CLASS, your baggage may need to be 23kg or less, depending on the Star Alliance member airline.
However, you are permitted to carry on 32kg on ANA Group flights (all 3 dimensions must be 158cm or less). |
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Travel companions of Diamond Service members cannot use this service. |
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If you transfer to an ANA flight from a non-Star Alliance flight, you will not be able to use this service if you checked your baggage when you completed boarding procedures for the other airline's flight. |
Passengers on an ANA Group flight or a Star Alliance airline flight will be given priority if they are waitlisted at the airport on the day of their flight.
How to take advantage of this:
When you use this service, please present your Diamond Service card.
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Travel companions of Diamond Service members cannot use this service. |
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Please note that these services may not be available at all airports or for all flights. |
"PREMIUM ECONOMY" on ANA International flights to be used by passengers traveling on normal Economy fares are available for Diamond Service Members subject to seat availability on the day of departure at the airport regardless of the type of fare paid.
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Travel companions of Diamond Service members cannot use this service. |
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Request of "PREMIUM ECONOMY" in cabin is not available. Please request to ANA staff upon check-in. |
Use the special security checkpoint at New Chitose, Haneda, Itami, Fukuoka, and in Terminal 1 at Narita when boarding ANA Group flights. We will take you to your flight quickly, even when the airport is congested.
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At Haneda and Itami Airports, we have set up a members-only security checkpoint next to the Premium Check-In Counters.
Travel companions of Diamond Service members who are not themselves members may not use. (Excluding Narita Airport)
At Haneda Airport, the members-only security checkpoint is here |
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At Narita Airport Terminal 1, this service can be used by the actual member plus one travel companion.
Click here for facility locations. |
| The concierge at Narita Airport provides support for traveling Diamond Service members. |
| We provide a convenient parking service for members who come to Narita Airport via car. We will take you to the terminal for your departure, and bring your car to the designated parking area attached to the ANA Lounge (International Route Arrival Lounge) when you arrive. |
| Your reservation for Parking Lot No. 3 (P3) at Haneda Airport will be given priority. Passengers with reservations should enter the parking lot through the members-only entrance. We have provided a members-only area on the fourth level near the terminal. |
Star Alliance Gold Members can be the first to board the airplane directly after boarding information is given.
How to take advantage of this:
When you use this service, please present your Diamond Service card.
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Please understand that you may not be able to use these services due to circumstances at certain airports or on certain flights. |
Services that you can use at the airport when departing on a code share flight
operated by a partner airline that is not a member of the Star Alliance. |
Using the Priority Check-In counter
Priority handling of baggage and additional baggage allowances
Priority boarding at airports
Use of airport lounges |
You can receive the above services at the following airlines by presenting your card.
 EVA Airlines (BR)
Qatar Airlines (QR)
Malaysia Airlines (MH)*1
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Limited to flights with an NH flight name and number. |
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