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Air China
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Air New Zealand |
Asiana Airlines |
Austrian Airlines |
Brussels Airlines |
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Continental Airlines |
LOT Polish Airlines |
Lufthansa |
Scandinavian Airlines |
Shanghai Airlines |
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Singapore Airlines |
Swiss International
Air Lines |
TAP Portugal |
Thai Airways International |
Turkish Airlines |
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United Airlines |
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Enjoy Star Alliance Upgrade Awards.
Why not use Star Alliance Upgrade Awards?
You can now get seat upgrades on Star Alliance member flights. Enjoy an upgrade from Economy Class to Business Class or from Business Class to First Class. |
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| Required Mileage for Award |
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| Miles required for award: 12,000 miles per segment |
| Purchase a reserved ticket for all segments to be used with the Upgrade Award. |
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| * |
Please apply between 56 days prior to boarding (the same day of the week 8 weeks prior to the boarding date) and 24 hours prior to departure.
Example: For boarding on 09/30/2009, you can make a reservation starting 8 weeks in advance on 08/05/2009. |
| * |
Air NewZealand: Please apply between 28 days prior to boarding (the same day of the week 4 weeks prior to the boarding date) and 24 hours prior to departure. |
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There may be limitations on the routes, periods, and number of available seats by request of the operating company. |
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| Mileage Chart |
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Itinerary distance
(basic miles for each segment *1) |
Business Class
(1 segment) |
First Class
(1 segment) |
| 0-2,000 |
12,000 |
20,000 |
| 2,001-2,500 |
18,000 |
30,000 |
| 2,501-3,000 |
22,000 |
35,000 |
| 3,001-3,500 |
24,000 |
40,000 |
| 3,501-4,000 |
26,000 |
45,000 |
| 4,001-4,500 |
28,000 |
45,000 |
| 4,501-5,000 |
30,000 |
50,000 |
| 5,001-5,500 |
32,000 |
50,000 |
| 5,501-7,000 |
34,000 |
50,000 |
| 7,001-9,000 |
36,000 |
55,000 |
| 9,001-10,000 |
38,000 |
55,000 |
| 10,001 and more |
40,000 |
60,000 |
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| *1 |
The required mileage indicated above is subtracted for each flight segment boarded, not for the total distance of boarding sectors. |
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| [Application method] |
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 Internet
Members Only
Service hours: 24 hours |
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| Conditions for Award Travel |
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| Eligible Flights |
This upgrade award can be used on flights operated by Air China (CA), Air New Zeeland (NZ), Asiana Airlines (OZ), Austrian Airlines (OS), Brussels Airlines (SN), Continental Airlines (CO), LOT Polish Airlines (LO), Lufthansa (LH), Scandinavian Airlines (SK), Shanghai Airlines (FM), Singapore Airlines (SQ), Swiss Intarnational Air Lines (LX), TAP Portugal (TP), Thai Airways International (TG), Turkish Airlines (TK), and United Airlines (UA). The award is not applicable for code share flights operated by other airlines. In addition, the award is not applicable for code share flights operated under other airline flight numbers by Air China, Air New Zeeland, Asiana Airlines, Austrian Airlines, Brussels Airlines, Continental Airlines, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, Swiss Intarnational Air Lines, TAP Portugal, Thai Airways International, Turkish Airlines, and United Airlines.
* You must have a reservation for a class and fare that can be upgraded, and a ticket that has already been issued.
* The award may not be available for use on some routes and dates by request of the operating company.
* The number of upgraded seats is limited. (Upgraded seats may not be available on some flights.)
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| Eligible Cabin Classes / Fares |
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Upgrade awards cannot be used together with flight awards. |
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Upgrade awards cannot be used on package tours and other applicable inclusive tour fares. |
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You may not upgrade from economy class to first class. However, on flights with only 2 class cabins (first class and economy class), you may upgrade from economy class to first class. |
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| Itinerary |
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| Infant |
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Customers traveling with infants who do not occupy seats cannot use Star Alliance Upgrade Awards on Singapore Airlines, LOT Polish Airlines, Asiana Airlines, Thai Airways International, United Airlines, Air New Zealand, Turkish Airlines, Air China and Shanghai Airlines. Please inquire with the other airlines regarding their terms of use for infant fares. |
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| Validity of Upgrade Award |
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Once Star Alliance Upgrade Award is requested, it
is valid for reserved flight only. |
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| Application period |
Please apply no earlier than 28 days prior to your flight (the same day of the week 4 weeks prior to the flight) and no later than 24 hours prior to departure.
* (As of July.1st.2009)Please apply no earlier than 56 days prior to your flight (the same day of the week 8 weeks prior to the flight) and no later than 24 hours prior to departure.
Confirm the details of your application with the airline that you will take. |
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| Changes |
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To change the details of your application, contact the airline that you will take before departure of the reserved flight. Please note that when you cancel your Star Alliance Upgrade Award, not only the upgrade, but also the original (lower class) reservation will be canceled. |
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| Canceling the upgrade only |
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You cannot cancel the Upgrade only. When a Star Alliance Upgrade Award is canceled, not only the upgrade, but also the original (lower class) reservation will be canceled. |
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| Changing an itinerary |
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After making a new reservation in the original class, apply again for a Star Alliance Upgrade Award via the Internet by 24 hours prior to departure. |
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To cancel an unused Star Alliance Upgrade Award, cancel with above procedure before the departure of the reserved flight. Redeemed Mileage for the Awards will be refunded with no deduction of mileage refund fee only when cancellation is made before the departure of the flight (same as with the unused mile refund service for ANA International Upgrade Awards). However, miles expired at the time of the refund will not be returned. Also, please note that miles will not be refunded if the reservation is not canceled before departure of the reserved flight. |
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| Waitlisting |
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Please note that waitlisting and upgrade at the airport on the departure date are not offered. |
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| Notes |
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If there were any seat specifications or special services (wheel chair, special meals, etc.) requested for the original reservation, please contact the operating airline and request the services again after applying for the Star Alliance Upgrade Award. Requests from the customer will not be passed on when the boarding class is changed. |
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The original reservation for the lower class will be automatically canceled when the upgrade is confirmed. |
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Up to 4 people can upgrade for each application. |
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No upgrade ticket or reservation number will be issued, even after completing the procedure of an upgrade award. |
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About the U.K. Air Passenger Duty, Air Passenger Solidarity Tax payment
The amount for the following passenger duty differs according to each boarding class. Upgrade Awards acquired with mileage are also subject to such duties or taxes.
Please note that the difference with the amount of duties and taxes for your boarding class will be collected at the airport, even for tickets that have already been issued. |
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U.K. Air Passenger Duty: Passengers departing from any airport in the United Kingdom are subject. |
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Air Passenger Solidarity Tax: Passengers departing from any airport in France are subject to this. |
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