ANA SKY WEB - Hong KongHong Kong

Self Service Check-in machine

International travel becomes more simple and convenient!

How to use check-in machine

image:Self Service Check-in machine

Topics of this Service

You can select your seat using a seat map.
You can check-in to a upper cabin class when an upgraded seat is confirmed.

Applicable Routes

All ANA Group international flights departing from Narita, Haneda, Kansai, Chubu, Shanghai (Pudong/Hongqiao), Beijing, Hongkong, Taipei(Taoyuan/Songshan) , San Jose Airport
* Service may not be available on certain code-share flights which are operated by partner's aircraft and crew
Note: This service is currently suspended for customer who use Narita-Mumbai routes.

Open Time

Narita 6:00 - check-in close time for the last departure flight of the day

Kansai 7:30 - check-in close time for the last AM departure flight
2.5 hours prior to PM departure flights - check-in close time

Chubu 7:00 - check-in close time for the last departure flight of the day

Haneda  6:25 - check-in close time for the last departure flight of the day
*Check-in open time may be changed depending on the flight schedules.

Shanghai
(Pudong)
7:45 - check-in close time for the last AM departure flight
14:55 - check-in close time for the last departure flight of the day

Shanghai
(Hongqiao)
2.5 hours prior to each departure flights - check-in close time
Beijing 6:30 - check-in close time for the last AM departure flight
11:45 - check-in close time for the last departure flight of the day

Hong Kong 2.5 hours prior to departure flight - check-in close time

Taipei(Taoyuan) 2.5 hours prior to departure flight - check-in close time

Taipei(Songshan) 11:00 - check-in close time for the last departure flight of the day

San Jose 3 hours prior to departure flight - check-in close time

Automated check-in machine

Applicable Customers

Customers who have an e-ticket.
*Paper ticket (excluding certain carbon-copy ticket) is available at Chubu, Kansai, Shanghai(Hongqiao) airport.
However, please come to ANA check in counter if you are:
   Customers whose reservation has been changed and not reissued
   Customers with children under 2 years of age
   Customers requiring assistance in boarding
   Using code-share flights with other airlines.
    (When using a code share flight,please check-in at operated airline counter.)
* The Self Service Check-in machine may not be available depending on the ticket and the type of passport. Please ask an ANA ground staff for details.
* Passengers using domestic flights to Haneda and going to Narita by ground transportation to take International flights,or passengers using domestic flights to Itami and going to Kansai to take international flights, should check-in your international flights at Narita or Kansai Airport. Only domestic flights' check-in can be done at the domestic airports.
* Passengers using domestic flights to Narita/Haneda/Kansai/Chubu to take International flights are not able to use International Self Service Check-in Machine. Please come to the check-in counter at each domestic airports for both domestic and international flights.

Procedure

Narita Airport
a: Customers without check-in baggage
    Please come to zone-D
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and proceed to Immigration.
b: Customers with check-in baggage
    Please come to the zone of your class
1.  Proceed to the Self Service Check-in machine.
2 Receive your boarding pass from the Self Service Check-in machine and check-in your baggage behind the Self Service Check-in machine.
3 Proceed to Immigration.
Kansai Airport Location of Facilities / Kansai
a: Customers without check-in baggage
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and proceed to Immigration.
b: Customers with check-in baggage
1 Proceed to the Self Service Check-in machine.
2 Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the baggage counter.
3 Check-in your baggage at counter and proceed to Immigration.
Chubu Airport Location of Facilities / Chubu
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the counter behind.
3.  Proceed to Immigration.
Haneda Airport Location of Facilities/Haneda
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the baggage counter.
3.  Proceed to Immigration.
Shanghai(Pudong) Airport Location of Facilities / Shanghai-Pudong Airport
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the side counter.
3.  Proceed to Immigration.
Shanghai(Hongqiao) Airport Location of Facilities / Shanghai-Pudong Airport
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the front counter.
3.  Proceed to Immigration.
Beijing Airport Location of Facilities / Shanghai-Pudong Airport
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the side counter.
3.  Proceed to Immigration.
Hong Kong Airport Location of Facilities / Hong Kong
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the Baggage Drop counter.
3.  Proceed to Immigration.
Taipei (Taoyuan) Airport Location of Facilities / Taipei(Taoyuan)
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the side counter.
3.  Proceed to Immigration.
Taipei (Songshan) Airport Location of Facilities / Taipei(Songshan)
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the Baggage Drop counter.
3.  Proceed to Immigration.
San Jose Airport Location of Facilities / San Jose
1.  Proceed to the Self Service Check-in machine.
2.  Receive your boarding pass from the Self Service Check-in machine and check-in your baggage at the side counter.
3.  Proceed to Immigration.

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