Abolishment of Refund charge and Amendment to Conditions of Carriage
(International Passenger and Baggage)

Thank you for using ANA.
ANA will abolish refund charge for tickets issued on/after April 1st, 2011.

(*) Refund charge JPY1,000 (or the equivalent amount in a foreign currency) for MCOs issued relevant to the tickets issued on/after April 1st, 2011 will be abolished.

(*) Refund charge does still apply for the tickets issued on/before March 31st, 2011.

(*) Other charge/fee provided in each fare rule does apply.

(*) Other refund charge established by each government requirement does apply. Please see here for details.

Issuing (purchasing) date of tickets Application of Refund charge JPY1000
(or the equivalent amount in a foreign currency)
on/before March 31st, 2011
on/after April 1st, 2011 ×

ANA will amend Conditions of Carriage (International Passenger and Baggage) with abolishment of refund charge as follows.

1. Effective date

April 1st, 2011

2. Amended and Added Article

○ Article 13 (REFUNDS) (Amendment)
○ SUPPLEMENTARY PROVISIONS (New addition)

The amended Conditions of Carriage can be shown on ANA Sky Web and other ANA Group's web site.
Please check here for details (English / Japanese)

March 9th, 2011
All Nippon Airways Co.,Ltd.


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