ANA Wi-Fi Service [International Flight]

B777-300ER/B767-300ER

Service Overview

ANA Wi-Fi Service Logo

With our in-flight Internet service, you can access the Internet, use email and stay connected through social network sites using your smartphone, tablet or other devices with wireless capability.(Fees apply)

Image of ANA Wi-Fi Service

News articles can be viewed on the portal site for free.

How to Apply

Apply on board using the pamphlet in the seat pocket in front of you.
It is not necessary to apply in advance.

Applicable Flights and Classes

[Applicable Flights]
All flights operated with B777-300ER or B767-300ER (202 seat configuration).
*The Wi-Fi service is not available on flights operated with B767-300ER (214 seat configuration).

[Applicable Classes]
All classes

Applicable Devices

Devices with wireless capability can be used, such as your smartphone, tablet, or notebook PC.

* We recommend using a smartphone or tablet device.
* Please note,ANA dose not provide devices to passenger.

Fees *Time-based system from August 1,2015

Various plans are available to suit your needs.

[Fees (USD)]
30min Plan - $4.95 *15MB Limit
1hr Plan - $8.95 *30MB Limit
Full Flight Plan - $19.95 *100MB Limit

*Rates are time-based but fair-use volumes apply. When the maximum volume is reached, the session will be terminated.

[Usage Volume Guide]
Per 1MB: Browsing of approx. 4 pages of the ANA Website top page
Approx. 200 text emails of approx. 300 characters

[Payment Method]
Credit card payment only (VISA・MASTERCARD・DISCOVER・AMEX・JCB・DINERS)

* Payment by cash, e-money, debit card, etc. is not available.
* A receipt will be sent to the email address registered when using the service.

Duration of Service

ANA Wi-Fi Service, available approximately 10 minutes after departure until about 10 minutes prior to landing.

Area of Operation

The service is available while flying over transoceanic airspace and above countries which permit the use of satellite connectivity.

[Note 1] The service is not available when flying over countries which do not permit the use of satellite connectivity.Please refer to the "ANA SKY CHANNEL" magazine in your seat pocket.
[Note 2] The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.

Communication Environment

Please note the Internet communication environment in the cabin is not at the same level as on the ground, both in terms of speed and capacity.
The communication environment may be different from what is expected when sending and receiving file attachments, downloading video content and playing online games, etc.
We recommend only using the service for sending and receiving texts and viewing Web pages on smartphones and tablets.
There may be areas where communications may not be possible, even when flying above countries shown on the map as being covered.
Furthermore, disconnection may occur for unforeseen reasons, such as the domestic situation and weather conditions in the countries where the aircraft is flying over.

Notes

  • ・The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.ANA shall not be held responsible for any loss of data or damage to passenger devices.
  • ・Video streaming may not be supported.
  • ・We recommend that you disable automatic updates of software and applications running in the background.

Contact Information Regarding Payment and Operating Instructions

OnAir Customer Care
TEL: +41.315.28.0423  Email: cs@onair.aero

ANA Wi-Fi Service is a service provided by JSAT MOBILE Communications Inc. and OnAir.The Internet access service is provided by JSAT MOBILE Communications Inc.If you have any questions and/or comments, please contact the OnAir Customer Care Center.

* When contacting OnAir, please include your OnAir REF code.(Note: Inquiries can only be accepted in English).

B787/A320neo

Service Overview

ANA Wi-Fi Service2 Logo

With our in-flight Internet service, you can access the Internet, use email and stay connected through social network sites using your smartphone, tablet or other devices with wireless capability.(fees apply)

Image of ANA Wi-Fi Service

News articles can be viewed on the portal site for free.

How to Apply

Apply on board using the pamphlet in the seat pocket in front of you.
It is not necessary to apply in advance.

Applicable Flights and Classes

[Applicable Flights]
All flights operating on B787-9, A320neo aircraft and certain flights operated by a B787-8 (with 240 seats) aircraft.

The service is available only on certain flights operated by B787-8 (with 240 seats) aircrafts with connection equipment installed.Please note aircraft may be changed and service not available due to flight conditions and unforeseen reasons.Thank you for your understanding.

[Applicable Classes]
All classes

Applicable Devices

Devices with wireless capability can be used, such as your smartphone, tablet, or notebook PC.

* We recommend using a smartphone or tablet device.
* Please note,ANA does not provide devices to passenger.

Fees

Various plans based on time are available.

[Fees (USD)]
30 minute* Plan - $ 6.95
3 hour* Plan - $ 16.95
Full-Flight Plan (max. 24 hours) - $ 21.95
* Please note that countdown of time remaining begins from first sign-in and will expire after time elapses. Countdown cannnot be interrupted once started.

[Method of Payment]
Credit card payment only (VISA・MASTERCARD・DISCOVER・AMEX・JCB・DINERS)

* Cash, electric money, and debit cards, etc. are not accepted.
* A receipt will be sent to the e-mail address registered when using the service.

Duration of Service

ANA Wi-Fi Service, available approximately 10 minutes after departure until about 10 minutes prior to landing.

Area of Operation

Aside from takeoff and landing, you can enjoy in-flight connectivity in all air spaces throughout your entire flight.

[Note] The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.

Communication Environment

Please note the Internet communication environment in the cabin is not at the same level as on the ground, both in terms of speed and capacity.
The communication environment may be different from what is expected when sending and receiving file attachments, downloading video content and playing online games, etc.
We recommend only using the service for sending and receiving texts and viewing Web pages on smartphones and tablets.
There may be areas where communications may not be possible, even when flying above countries shown on the map as being covered.
Furthermore, disconnection may occur for unforeseen reasons, such as the domestic situation and weather conditions in the countries where the aircraft is flying over.

Notes

  • ・The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.ANA shall not be held responsible for any loss of data or damage to passenger devices.
  • ・Video streaming may not be supported.
  • ・We recommend that you disable automatic updates of software and applications running in the background.

Contact Information Regarding Payment and Operating Instructions

Panasonic Avionics Customer Care
E-mail: customercare.jp@panasonic.aero

TEL:
0120-921-918*1
[When calling from within Japan / Japanese Support]
*1 Not available when calling from an IP phone.

+81-3-4589-9497*2
[When calling from outside of Japan / Japanese Support]

+1-949-204-4523*2
[English Support]

*2 Toll charges may apply.

The Internet connection service for ANA Wi-Fi Service2 is provided by Panasonic Avionics.
If you have any questions and/or comments, please contact Panasonic Avionics Customer Care.