Earning Miles frequently asked questions
Eligibility for Mile Accrual
Mileage period of validity
Earn mileage through daily activities
ANA Mileage Mall (Net DE Mo Mile) Japanese only
Answers
Eligibility for Mile Accrual
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Can I transfer my miles from other airlines' mileage programs? |
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Previously registered miles from different airlines' mileage programs cannot be transferred or added together. |
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I can't get my card before my trip. |
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Mileage can be registered as long as retroactive registration takes place within 6 months of boarding. In some cases it may not be possible to accrue the miles, depending on the fare or flight used. Find procedures for registering miles retroactively here. |
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Do I earn miles when I use Flight Awards? |
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Domestic and International Flight Awards are not eligible for mileage accrual. |
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I used International Upgrade Awards. Do I earn miles? |
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Mileage can be registered depending on the class of the air ticket purchased. Find procedures for registering miles here. |
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Can infants and small children earn miles? |
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Miles can be registered for infants and small children (under 3 years old for domestic flights and under 2 years old for international flights) if the child fare was paid and the child had a seat when boarding. If the child boarded without a seat, miles will not be accrued. miles are accrued based on the fare used. For Malaysian Airlines flights, child faresare ineligible for mileage registration. |
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I forgot to register my miles when I boarded. Is it possible to claim miles after boarding? |
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Although I registered my miles when I used a partner airline, why aren't my miles registered? |
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In some cases, miles may no be credited due to the system, or because of ineligible flights / fares. Please send us the 2 necessary documents (passenger receipts and boarding pass) along with a memo standing your ANA Mileage Club number and name. We will process your retroactive registration request according to the airline you flew.
Detail is here. |
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Mileage period of validity
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Do miles expire? |
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Miles are valid for 36 months from the month in which you earned them.
Use the members-only function to check the expirationdate for your miles. |
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The "miles expiring in the last 3 months" says 0 miles. What does that mean? |
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If this space indicates 0 miles, it means that none of your miles are set to expire in that month. Click the "Mile Details by Expiration Date" button to see a list of expiration dates for all of your miles. |
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Earn mileage through daily activities
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I dined at a Gourmet Miles partner restanrant shop, but my miles are not credited. |
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Have your ANA Mileage Club number, name of the restanrant, date of purchase, etc. ready and contact the Gourmet Miles Center. Under some conditions, mileage may not be eligible for accrual. For details check here. |
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Can I redeem Suica points for miles? |
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No, Miles can only be redeemed for Suica points. For details look here. |
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ANA Mileage Mall (Net DE Mo Mile)
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What is "ANA Mileage Mall (Net DE mo Mile)?" |
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This is an online mile program under which ANA Mileage Club (below, AMC) members use services from "ANA Mileage Mall (Net DE mo Mile)" partners (shopping, member registration, usage applications, etc.) and earn miles based on the services they use. |
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What should I do in order to use "ANA Mileage Mall (Net DE mo Mile)?" |
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If you are not enrolled, enroll here.
If you are already enrolled:
1. Enter your ANA Mileage Club number and password on the ANA Mileage Club page to log in to the members-only page.
2.Use partner services (shopping, member registration, usage applications, etc.) from the "ANA Mileage Mall (Net DE mo Mile)."
3. Mileage will accrue as determined by the service you use.
*It takes 2 - 4 months to confirm mileage accrual after confirming payment on the service you use.
*Always be sure to log in before using this service. Please understand that miles will not accrue if you are not logged in. |
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Do I heed to pay only fee to use "ANA Mileage Mall (Net DE mo Mile)?" |
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There is no registration fee, annual fee, etc. However, the customer is responsible for any communications costs such as Internet service provider fees. |
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How do I enable Cookies? |
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| With Internet Explorer |
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From the [Tools] menu select [Internet Options]. |
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Click the [Privacy] tab, then click [Advanced]. |
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Click [Override automatic cookie handling] and instruct the browser to accept "First-party Cookies" and "Third-party Cookies" (i.e. cookies from web sites other than the one currently displayed). |
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Click [Accept] to tell your browser that Cookies should always be saved on your computer. |
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Click [Display dialogues][translator's note: please confirm wording] to instruct the browser to display messages confirming whether cookies will be saved to your computer. |
| With Netscape |
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Go to [Edit] menu and click [Settings]. |
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Select [Privacy and Security] from the categories and double-click. |
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Click [Cookies]. |
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Select [Enable all cookies] and click [OK]. |
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Can I use it even if I am not an ANA Mileage Club member? |
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Only ANA Mileage Club members themselves can use "ANA Mileage Mall (Net De mo Mile)."
*Please note that persons other than the member cannot use this service.
If you are not enrolled, enroll here. |
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How do I earn miles? |
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Use partner services (shopping, member registration, usage applications, etc.) from the "ANA Mileage Mall (Net DE mo Mile)" to earn miles as determined by the service you use.
*It takes 2 - 4 months to confirm mileage accrual after confirming payment on the service you use.
*Please understand that we cannot respond to inquiries on specific mileage accrual dates. |
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I made a payment with my ANA card. Will my miles accrue? |
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If using services through the "ANA Mileage Mall (Net DE mo Mile)" page and paying by ANA Card, you can accrue "ANA Card Mileage" in addition to "ANA Mileage Mall (Net DE mo Mile)" mileage. Also, credit company points will be added based on the amount you spend shopping at partner sites, so you will need to go through the procedure to transfer the points earned into miles. For details, check here. (This procedure is not necessary if you are registered for automatic transfer.
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I made an Edy payment with my IC-enabled ANA Mileage Club Card (Edy or Suica). Will my miles be registered? |
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If using services through the "ANA Mileage Mall (Net DE mo Mile)" page and making an Edy payment by IC-enabled ANA Mileage Club Card (Edy or Suica), you will automatically accrue "Edy Miles" in addition to "ANA Mileage Mall (Net DE mo Mile)" mileage.
*Miles for using "ANA Mileage Mall (Net DE mo Mile)" and Edy Miles are each accrued on their own schedules. |
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After shopping my miles are not credited. |
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After logging in to ANA SKY WEB, check your balance by choosing "Mileage Account Details"on the top page. If the mileage accrual date for our partner site has already passed but you are unable to confirm that miles have accrued, send your inquiry on the ANA Mileage Mall Customer Inquiry Form and we will check for you. |
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The number of miles accrued is incorrect. |
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I made a purchase on the mobile site without logging in. Can I still register my miles retroactively? |
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Please understand that if you use services (shopping, member registration, usage applications, etc.) without going through the "ANA Mileage Mall (Net DE mo Mile)" page, your purchase is not eligible for mileage accrual. |
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When will my miles be registered after making a purchase? |
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*Mileage will be accrued 2 - 4 months after confirming payment on the service you use at "ANA Mileage Mall (Net DE mo Mile)" partners. Please understand that we cannot respond to inquiries on specific mileage accrual dates. |
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There was an error at one of your partners' sites and I can't proceed further. |
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Some content on the "ANA Mileage Mall (Net DE mo Mile)" site uses Cookies and JavaScript. If your browser has Cookies and JavaScript disabled, these sites may not function or display correctly. In order to use all site content, we recommend enabling Cookies and JavaScript on your browser. For other details relating to partner sites, contact the partner enterprise directly.
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When will the item I purchased be shipped? |
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We will send products and informational materials as soon as we confirm procedures taken by the customer. The time it takes to send products and informational materials varies by the partner site, so the customer should directly contact the partner site where procedures were taken for details. |
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Do you protect privacy and personal information? |
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The process of "'ANA Mileage Mall (Net DE mo Mile)' ANA Mileage Club number confirmation" is a function provided by ANA to ensure that miles are accrued smoothly. Only the ANA Mileage Club number is provided to the partner to ensure that miles are accrued. Please be assured that ANA Mileage Club handles your personal information very carefully. |
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[For businesses] What do we need to do to be included in the "ANA Mileage Mall (Net DE mo Mile)?" |
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For inquiries about getting listed on "ANA Mileage Mall (Net DE mo Mile)," contact CyberAgent, Inc., a contractor for All Nippon Airways Co., Ltd. If you wish to list your business, please contact us with the inquiry form below. We will examine your request and have a staff member contact you. (Please understand that, based on our examination, we may not be able to honor all requests.
For inquiries about ANA Mileage Mall partnerships, please contact us at
this page.
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