ANA SKY COINS are digital coupons that can be used to purchase flight tickets and travel products (package tours in and outside Japan) on the ANA website.

General Notes about Awards

Please review the points at the following links before using awards.

Information

  • From April 12, 2015, ANA SKY COINS which had been used to purchase an international flight ticket can be refunded, even if the refund is requested for a customer's own reasons.
    In addition, customers are now able to complete refund procedures for ANA SKY COINS themselves through the ANA website.
    Click here for details.
  • From February 24, 2015, all ANA Mileage Club members are able to redeem ANA SKY COINS starting with just 1 mile.

How to Use

ANA SKY COINS can be used toward the purchase of the eligible products below in increments of JPY 10 (10 ANA SKY COINS = JPY 10).

Eligible Products

Domestic Flight Ticket Purchases

Domestic Flight Tickets

Individual Fare Tickets on ANA Routes Within Japan

  • *For flights operated by other airlines, only codeshare flights with ANA flight numbers are eligible.
  • *Flex Fare for ANA Card Holder, ANA Mileage Club Companion Fares, etc., are not eligible.
International Flight Ticket Purchases

International Flight Tickets

Tickets for Any ANA International Flight Fare Purchasable on ANA's Website for Japan

  • *Connections to domestic flights with ANA flight numbers are also eligible.
  • *Tickets for flights operated by other airlines and tickets which include connections to flights operated by other airlines are not eligible.
Domestic Travel Product Purchases

Domestic Travel Products

Travel products which are sold through the ANA Sky Web Tour website.

  • *Hotels within Japan (@Hotels), car rentals within Japan (@Rent-a-Car), and ANA Ikkyu Pack products are not eligible.
International Travel Product Purchases

International Travel Products

Travel products which are sold through the ANA Sky Web Tour website.

  • *Hotels & Travel Options products are not eligible.
  • *Customers using an international travel product but are not accompanied by the actual owner of the ANA SKY COINS must contact ANA Sky Web Tour by email or telephone after requesting the travel product. (Text is available in Japanese only.)
Notes
  • *ANA SKY COIN payments are not accepted in-store (at travel agencies) or by telephone.
  • *ANA SKY COINS cannot be used in conjunction with ANA Value Vouchers or any other awards.
  • *ANA SKY COINS cannot be redeemed for cash, gift certificates, or other awards.
  • *If ANA SKY COINS were used to purchase an eligible product and the purchase is then canceled by the customer, ANA SKY COINS which have expired at the time of the refund request will not be refunded.
  • *When using ANA SKY COINS, rules for each eligible product as well as certain restrictions and exceptions may apply.
  • *Receipts are not issued for amounts which are paid with ANA SKY COINS. If ANA SKY COINS are used to make a payment in conjunction with cash, a receipt will be issued for the amount which was paid with cash only.

Validity

ANA SKY COINS expire at the end of the month 12 months after redemption.

(For example: Coins issued on April 1 will expire on April 30 of the following year.)

Notes
  • *ANA SKY COINS which have expired will no longer be valid.
  • *If a flight ticket is purchased within the validity periods of ANA SKY COINS, the ticket can be used within those respective periods.
  • *ANA SKY COINS which are accrued from various special promotions may have different validity periods. Please be sure to confirm this point.

Eligible Customers

Only the ANA Mileage Club member who owns the ANA SKY COINS can use them.
The ANA Mileage Club member must log in with their own membership number in order to do so.
Flight tickets or travel products which had been either fully or partially purchased with ANA SKY COINS can be used by the ANA Mileage Club member themselves or a person who they had registered in advance as an award user. ANA SKY COINS can be used to pay for travel products by the travel representative.

If a person other than the ANA Mileage Club member will use an award, the member must register that person as an award user in advance. Please use the members-only features to complete registration procedures.

  • *Award users may be asked to present documentation to verify their relationship with the ANA Mileage Club member.

Other Information

Information on Refund

If ANA SKY COINS were used to purchase an eligible product and the customer requests a refund due to their own reasons, ANA SKY COINS which have not expired at the time of the refund request will be refunded.

  • *When canceling a domestic flight ticket, international flight ticket, or domestic travel product purchase, the ANA SKY COINS will be refunded immediately. For refunds of international travel product purchases, approximately 10 days will be required for the refund to be processed.
  • *When canceling a domestic flight ticket, domestic travel product, or international travel product purchase, the ANA SKY COINS used for the purchase will be prioritized when deducting any applicable refund and cancellation charges.
  • *For refunds of international flight ticket purchases, the amount paid with a credit card will be prioritized. Furthermore, if an amount is to be refunded, it will be refunded as ANA SKY COINS to your ANA SKY COIN balance.
    For flight tickets which were issued before April 11, 2015, amounts paid with ANA SKY COINS cannot be refunded.