Contact us


  • Before Inquiry
  • Send Inquiry
  • Call us
  • For Disabled Customers

Before InquiryPlease check the following Frequently Asked Questions before inquiry

Send Inquiry Send us your query by using this online form.

*If the case is urgent, call us to receive our immediate attention.
*Please be informed that we are unable to correspond to new booking, changes or cancellation of your reservation from this online form.

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Call us

For international calls, dial our regional numbers.

【 Reservations / ANA Mileage Club Service Center 】

Navi Dial0570-029-709Calls from public telephones : 0570-200-709

ANA Premium members and ANA Card members
Members will be able to find the phone number for member's only "Service Desk" from the Top page of ANA SKY WEB by logging in.

Tokyo 03-6741-1120 Osaka 06-7637-6679
【Service Menu/Reception hours】
You will hear an automated message. Please select one of the numbers below according to your inquiry.



Business Hours

1 Domestic flights/Flight awards reservations 6:30-22:00
2 International flights/Flight awards reservations 8:00-20:00
3 Inquiries about Mileage Monday - Friday: 9:00 AM-7:00 PM/Saturday:9:00 AM-5:00PM
(Except Sundays, National Holidays, and New Year Holidays)

【Flight Guide】

You will be provided access to current domestic and international flight information.

Navi Dial0570-029-075Business Hours : 24hours

Calls from public telephones : 0570-200-775

Tokyo 03-6741-8801 Osaka 06-7637-8806

【ANA Internet Desk】

Please contact us for further assistance if you have difficulties on our website.

*You will hear automated messeage in Japanese

Navi Dial


Business Hours : 

Monday-Friday : 9:00AM-6:00PM
Saturday,Sunday,Holidays and┬áDecember 30-January 3 : 9:00AM-5:00PM

Calls from public telephones : 0570-200-723
Tokyo 03-6743-3885 Osaka 06-7637-6691

【Other Services】

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ANA City Office/Ticketing Offices

For Disabled Customers

【ANA Disability Desk】

we are here to provide customers with disabilities or those who are ill or injured with consultation and assistance for a safe and comfortable journey.

0120-029-377Navi Dial0570-029-377Business Hours : 9:00AM-5:00PM

International Phone 03-6741-8900 (toll) FAX 0120-029-366

For customers with hearing and speech disabilities,we offer relay service via e-mail,fax and chat.Please check the following link for futher information.

Telecommunication Relay Service for ANA +Voice

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Comment and Feedback to ANA

Comment and Feedback to ANA

【Customer Service Desk】

Your Comment and Feedback are highly appreciated and will help us to improve our service standards.

*You will hear automated messeage in Japanese.

0120-029-787 International Phone 03-5756-7109 Business Hours : 9:00AM-5:00PM
Please click here if you prefer to send us by Email.

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