PAGETOP

ANA

ANA SKY WEB
Japan

Contact ANA
List of Flight Reservation and Information Centers and other Information Desks.
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【Information】
Please note ANA city office ticketing counter in Tokyo has closed as of March 30, 2013.

Inquiries for ANA

Reservations / ANA Mileage Club Service Center (JAPAN)

  • 1. Domestic flights/Flight awards reservations / 6:30～22:00(All year around)
  • 2. International flights/Flight awards reservations / 8:00～20:00 (All year around)
  • 3. Inquiries about Mileage / 9:00～19:00(Monday-Friday) 9:00～17:00(Saturday) (Except Sundays, National Holidays, and New Year Holidays)
  • * ANA Premium members and ANA Card members can use "Service Desk".
    Members will be able to find the phone number for "Service Desk" from the Top page of ANA SKY WEB by logging in.
  • Inquiries for Boeing 787 operations
0570-029-709
03-6741-1120(Tokyo)
06-7637-6679(Osaka)

Flight Guide

Flight information
0570-029-075
03-6741-8801(Tokyo)
06-7637-8806(Osaka)

ANA My Choice Lounge Reservation Desk(Domestic Flights)

03-6741-8808(Tokyo)
[Business hours]
9:00-18:00

ANA My Choice Lounge Reservation Desk(International Flights)

03-6741-8809(Tokyo)
[Business hours]
9:00-18:00

ANA My Car Valet service desk

0570-015-952(Tokyo)
81-3-6741-8873 (From outside Japan)
[Business hours]
9:00-18:00

Inquiries by e-mail for ANA Mileage Club members

  • * The linked page is SSL compatible.
  • * Please login to the member's page and fill in the "Feed Back" .
  • * Select "Web-site Issues ANA SKY WEB" for the items on the entry page.

Inquiries for Domestic Flights(other than those above)

V-Navi Dial

Reservation/inquiries 24 hours a day with "V-Navi"
(automatic answering system)
0570-029-770
03-6741-1129(Tokyo)
06-7637-8805(Osaka)

Inquiries for International Flights(other than those above)

Smartphone, Mobile hotspots and Mobile phone Rental Services

International mobile phone rental services and unlimited mobile broadband service for rental devices are provided. See details here.
03-3239-0298
[Business hours]
9:00-20:00
10:00-18:00 (Sa.Su.Hol.Year End/New Year Hol. )

ANA City office/Ticketing Office

Inquiry desk for operation for the ANA Homepage

Internet Support Desk

Information on operations for reservation, payment, member's page, access (recruitment information is not available)
0570-029-123
03-6743-3885(Tokyo)
06-7637-6691(Osaka)
(Open 9:00 a.m. to 6:00 p.m. on weekdays and 9:00 a.m. to 5:00 p.m. on Saturdays, Sundays, and national holidays)

Customer service desk for your comments and suggestions about our service

ANA Customer Relations

Customer service desk for your comments and suggestions about our service
0120-029-787 (toll free)
03-5756-7109 (PHS, from overseas)
    (Open 9:00 a.m. to 5:00 p.m.)

By E-mail

AMC members; Please click here.
Non-AMC members; Please click here.

Mailing address for your comments and suggestions

3-4-2 Haneda Airport, Ota-ku, Tokyo 144-8525, Japan
All Nippon Airways Co., Ltd. Customer Relations,CS Promotion.
A STAR ALLIANCE MEMBER