Boeing 787 ANA Information Inquiries

  • From the Launch until January 2013
  • Electrical System and Battery
  • Battery Modification Investigation and Details
  • Ensuring Safety
  • Results Following Modification
  • Q&A

Thank you very much for flying with ANA.

On Wednesday, January 16, 2013, ANA Flight 692 (Yamaguchi Ube-Tokyo) suffered a battery-related malfunction that forced the flight to make an emergency landing and evacuation at Takamatsu Airport, and we would like to take this opportunity to once again apologize for the considerable anxiety and inconvenience caused to the passengers aboard that flight and all parties concerned.

We also had to cancel or reschedule numerous flights when compelled to temporarily suspend Boeing 787 flight operations, and we offer our apologies for the significant inconvenience caused to the customers using these flights and all parties concerned.

This incident was designated a "serious incident" by the Civil Aviation Bureau of the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) on Wednesday, January 16, 2013, and an investigation led by the MLIT's Japan Transport Safety Board produced a final report that was released today.

The report concluded that this incident was probably caused when a short circuit in the battery during the takeoff climb led to overheating that set off a chain reaction of short circuiting and overheating that resulted in the entire battery being damaged.

As described in previous notices, our company undertook repairs in line with the battery repair manual for the aircraft issued by the manufacturer in April 2013 and, after receiving MLIT approval to operate the aircraft, resumed regularly scheduled flight operations of the aircraft in June 2013. The process leading to battery damage that was suggested in the final report released today is the same as that considered when we developed corrective measures, and as an operator we believe that aircraft of this same model can be operated safely without problem once repairs have been made.

Taking this incident very seriously, the ANA Group is committed to maintaining safe flight operations by pursuing closer collaboration with the MLIT and manufacturers and steadily implementing necessary countermeasures to further improve safety. We ask for your continued patronage.

Osamu Shinobe
President & CEO
All Nippon Airways, Co., Ltd.

September 25, 2014

Please see here for measures taken by our company with respect to the Boeing 787 aircraft type

From the Launch until January 2013

ANA launched Boeing 787 (B787) operations on October 26, 2011, and the aircraft achieved consistent service results in the same manner as other passenger aircraft types.

On-Time Operation Results
Sep 2011 Delivery of the first B787 to ANA
Oct 2011 Service started with Narita-Hong Kong charter flight
(along with the operation of other promotional flights)
Nov Start of the Haneda-Okayama and
Haneda-Hiroshima routes
Jan 2012 Start of Haneda-Yamaguchi Ube,
Haneda-Itami Haneda-Frankufurt
and Haneda-Beijing routes
Mar Start of the Haneda-Matsuyama route
May Start of the Haneda-Kagoshima, and
Haneda-Fukuoka routes
Jun Start of the Haneda-Kumamoto route
Aug Start of Haneda-Naha Cargo flights
Oct Start of Itami-Kagoshima, Haneda-
Miyazaki, Haneda-Chitose, and Narita
-Seattle routes
Dec Start of the Haneda-Takamatsu route
Jan 2013 Start of Narita-San Jose route

However, on January 16, 2013, a B787 aircraft (ANA flight NH692) made an emergency landing at Takamatsu Airport due to a battery malfunction during the flight. We sincerely apologize for the concern and inconvenience caused to everyone affected by this serious incident, especially to the passengers who were onboard this flight. We also apologize for the inconvenience caused by the resulting flight cancellations and changes of operated aircraft type on certain flights.

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Electrical System and Battery

Explanation of a Passenger Aircraft’s Electrical System

Engine Electric Generators - Main Power Source
Operation of the computers, cabin lighting, in-flight entertainment systems, etc. of an aircraft all require electricity, which is normally generated by generators in the engines. The B787 is equipped with two generators in each engine, plus another two generators in the APU* which serve as a backup system, for a total of 6 onboard electric generators.
*Auxiliary Power Unit: This small jet engine is located at the rear of the aircraft and is mainly used to power aircraft systems when the aircraft is on the ground. On the B787, the APU is only used to provide electricity.
Aircraft Batteries - Not Used in Normal Flight
Passenger aircraft, including the B787, are generally equipped with two batteries, a Main Battery and an APU Battery. These batteries perform the roles shown below.
During normal flight situations, these two batteries are not used.
<Main Battery>
1) Power source to start up aircraft power when on the ground
2) Power source during refueling operations on the ground
3) Backup power source for electrical system
<APU Battery>
1) Power source for APU’s starter motor
Click here for details

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Battery Modification Investigation and Details

Outline of the battery-related investigation and technical solution development process.

Expert Investigation Team
In conjunction with the Japanese Ministry of Land, Infrastructure, Transport, and Tourism’s on-going investigation of the root cause of the battery malfunction, Boeing is also leading efforts to find technical solutions. Boeing formed a team which consisted of their own battery specialists as well as experts from the American automobile industry, battery manufacturers, academic institutions, etc. to thoroughly investigate the root cause of the battery malfunction. ANA also took part in the investigation.
Identifying All Possibilities
Boeing’s investigation team studied all possible causes of the battery malfunction and concluded that, since it did not originate from outside the battery (on the aircraft side), it had originated from within the battery system. It is believed that the malfunction was the result of the process below.

Boeing’s investigation team thus identified every possible cause that could trigger overheating of the battery cells. These causes can be classified into the following four categories.

Creating the Solution
While the root cause of the malfunction is being pinpointed, Boeing developed a set of comprehensive technical solutions which would cover all of the possible causes that were identified. Consequently, the battery system modification package includes solutions for all four groups of causes that were just mentioned.
The triple-layered protection scheme not only prevents the initial cell from overheating, it also includes measures to prevent it from spreading in the first place, and isolate it if it occurs.
More specifically, battery and charger modifications protect against the initiation and propagation of any malfunction, and a battery enclosure acts as a containment vessel for any effects of unforeseen malfunctions.

<Concept of Triple-Layered Protection >

Details of the Modifications
The three main points of the modifications are described below.
Battery Modifications PAGETOP Charger Modifications
To prevent battery overheating as well as propagation of heat to the surroundings in the event of overheating, the design and manufacturing processes were improved.
Click here for details
To decrease the burden on the battery, the battery charging method and the instruments used to monitor battery conditions have been improved.
Click here for details
Enclosure Installation
In the event that a battery malfunction does occur, this newly installed battery enclosure would confine it within the battery. The metal enclosure prevents smoke, etc. from affecting other aircraft systems, thereby ensuring flight safety.
Click here for details
ANA’s Opinion
Regarding these modifications:
・ANA worked together with Boeing during the investigation and the modifications reflect our experience and knowledge as an airline.
・ANA also independently verified the modifications with over ten domestic battery, electronics, and material manufacturers, research organizations, etc. As a result, ANA determines that the modifications are sufficient to allow B787 operations to resume and provide safe service to our passengers.

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Ensuring Safety

In order to ensure the safety of our passengers, the following program will be implemented after resumption of B787 passenger service.

1 Confirming the Effectiveness of Battery Modification
To confirm battery performance after the batteries have been in use for a specified period of time, the batteries will be removed and checked at designated intervals. This confirmation will be conducted in cooperation with Boeing and other manufacturers.
Click here for details
2 Monitoring Battery Performance
To maintain safety, battery performance is monitored during flight operations. ANA has implemented a system that alerts engineers on the ground as soon as any signs of irregularities are detected.

The programs before recommending regular flights of Boeing 787

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Results Following Modification

Information regarding the progress of the modifications and post-modification service results will be updated below.

Modification Progress
Post-Modification Service Results

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Q & A

Is it safe to resume passenger service when the root cause of the malfunction has not yet been pinpointed?

Every conceivable cause which could lead to battery overheating was identified and the modifications include comprehensive solutions to cover all of them.

What types of modifications are involved?

1) Battery Modifications: Prevention of battery overheating.
2) Charger Modifications: Improvement of the battery charging system.
3) Enclosure Installation: In the event a battery overheats, it will be contained within the enclosure.

What is the process for confirming safety and implementing the modifications?

The modification program developed by Boeing is reviewed and approved by the Federal Aviation Administration(FAA) in the United States. The Japan Transport Safety Board then also review and approved this program. ANA will implement the required modifications in accordance with the modification program.

Are the details of the modifications the same as other companies?

Yes. All airlines will follow the same modification order.

What would happen if the battery becomes inoperable during a flight?

The two generators in each engine provide electricity during flight, so the safety of flight operations will not be affected even if battery system functions are lost.

What about other malfunctions which ANA has reported in the past?

With regards to previously-reported malfunctions related to fuel leakage, oil leakage, brakes, cockpit glass, etc., modifications and inspection procedures are already in place.

Where can other related questions be directed?

Please refer to“Inquiries”.

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For inquiries from Japan

ANA Customer Relations:
please contact the ANA Feedback
ANA Call Center:
please contact Contact us

For inquiries outside from Japan:

Please contact the ANA International Reservation and Information Center in your respective area.

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