ANA Wi-Fi Service [Domestic Japan Flights]

Image of in-flight Wi-Fi

ANA Wi-Fi Service for Domestic routes is gradually being rolled out.

With our in-flight Internet service, you can access the Internet, use email and stay connected through social network sites using your smartphone, tablet or other devices with wireless capability.(Fees apply)
*The Wi-Fi service offered on DHC8-Q400 aircraft is limited to video, audio, e-books and news.

*ANA recommends you download the latest ANA app before boarding.

How to use this service

Download the ANA App

App Store iTunes Store

【iPhone】 Access [App Store]from your iPhone and download the app. (Japanese only)

Google Play

【Android】 Access [Google Play] from your Android device and download the app. (Japanese only)

Free contents Service 

Free content is accessible with a smartphone or tablet via the ANA app. ANA recommends you download the latest ANA app before boarding.

  • *When using a smartphone or tablet, some content within "Entertainment" marked with a "lock icon" is not accessible via browser.
    To access all content using on these devices, use the ANA app.
  • *When using a laptop, video content within "Entertainment" marked with a "lock icon" is not accessible via browser.
    To access all video contents, a plug-in application must be installed.
Image of smartphone screen (free)

Please refer to the "ANA Wi-Fi SERVICE GUIDE" in your seat pocket for further details.

ENTERTAINMENT

As part of our domestic Wi-Fi service you can enjoy LIVE TV, video, audio, and e-books in the cabin. Enjoy our new entertainment services on your next domestic flight!

SKY LIVE TV

 SKY Perfect soccer logo

Passengers can now watch satellite TV programming on-board. Enjoy the latest news and sports broadcasts in real time with this new and exciting service!

NEWS24 logo

"Nippon TV News 24" brought to you by Nippon TV.
Our 24-hour round the clock broadcast of news and latest developments in Japan and around the world from Nippon TV's correspondents and experts. Brings you the day's news as well as headline news.

Nittele G tasu logo

"NitteleG+"features many popular sports including Tokyo Yomiuri Giants(Japanese pro baseball)games, NOAH pro wrestling, athletics Diamond league, pro boxing, motor sports(MotoGP/NASCAR), NFL, FIFA Club World Cup, and more, including exclusive coverage of worldwide sports!

Sukasaka logo

24-Hour Football Channel!
Enjoy Japanese & European Matches (Seria A, UEFA Champions League, UEFA Europa League) and latest Football Highlights and Goals.

CNNj logo

CNNj provides a wide variety of programs from CNN/US and CNNI, the world’s leading global 24-hour news network.
English open-captioning service is available on certain programs.

*Please be aware that SKYLIVE TV uses a special set-up to broadcast on board, so there may be a slight delay in broadcast times.
*Connection may be unstable or lost due to flight route or weather conditions.
*SKYLIVE TV is not available when using a browser on the Android platform. Therefore Android users are strongly recommended to download the ANA App before boarding, in order to enjoy SKYLIVE TV.

VIDEO

Enjoy a wide variety of video contents from various genres.

[Recommended Video contents March]

Video contents 1

Doraemon
©藤子プロ・小学館・テレビ朝日・シンエイ・ADK

Video contents 2

glee - Season2
©2010 Fox and its related entities. All rights reserved

*Please note that a portion of the video contents cannot be viewed using browsers on the iOS devices and all video content cannot be viewed using a browser on the Android platform. To enjoy these features, ANA recommends you download the latest ANA app before boarding.
*On some flights, some programs at the beginning and end of the month may differ from those indicated.

AUDIO

Enjoy a wide variety of music contents from various genres.

*Please note that all Audio content cannot be played using a browser on the Android platform. To enjoy this feature, ANA recommends you download the latest ANA app before boarding.

e-books

Enjoy a wide selection of e-books, including Popular magazines, Travel magazines, Comics, Picture books and more.

SHOPPING

-Using your smartphone or tablet, you can order limited items that are only available through our inflight* Wi-Fi shopping site and A-style products online.
-Pay with your personal credit card, ANA Shopping points, or C.O.D.
・By registering your e-mail address at the special in-cabin site, you will be able to access ANASTORE@SKY from your home after disembarking.
・Products can only be shipped to addresses within Japan.

*Access is limited to 2 days upon registration of your e-mail address.

Other

NEWS

You can see the latest news in text form free of charge.

MILEAGE

Learn about the various benefits of our frequent flyer program ANA Mileage Club.

*Please note that there is a limited amount of free reading material available through the introductory link.

INFORMATION

Along with valuable coupons to aid you in your travels, we also introduce you to a variety of shops and websites operated by ANA Group.

Services offered on DHC8-Q400 aircraft

Only video, audio, e-books and news contents of the service are available for your enjoyment.

image

(Fee-based content) In-flight Internet service

With our in-flight Internet service, you can access the Internet, use email and stay connected through social network sites using your smartphone, tablet or other devices with wireless capability.(Fees apply)

*This service is not available on DHC8-Q400 aircraft.

Image of smartphone screen (fee apply)

Payment Method

  • 1.Pay by Credit Card
    (MASTERCARD、VISA、AMEX、Diners、JCB)
    *Cash、Electric money、debit card etc are not accepted.
  • 2.Pay by mile(ANA mileage club member only)
    *After application, no cancellation is accepted, and redeemed miles cannot be returned to your mileage account.
    *ANA Card Family Mile is not applicable.

* A receipt will be sent to the e-mail address registered when using the service.
* Use of a plan is limited to the flight on which was purchased.

Charges/Miles

Two plans based on time are available.
*When downloading large amounts of data, the internet connection may slow down.

Using Plan Hours*1 Charges Miles
ANA Wi-Fi 40 Minutes Plan 40 Minutes*1 JPY 550 550 miles
ANA Wi-Fi Full Flight Plan From shortly after take-off until shortly before your arrival JPY 1,050 1,050 miles

*1 Continuous time elapsed from when you first log-in to your session.

Duration of Service

ANA Wi-Fi Service, available approximately 5 minutes after departure until about 5 minutes prior to landing.

Communication Environment

  • -As is with the nature of satellite services, your connection may become disconnected or unstable due to adverse weather conditions or conditions along the flight route in a particular area.
  • -It may take a while to play a video or download / upload high-capacity data that requires high line speed.
  • -E-mail service provided by mobile Phone carrier such as sp mode by NTT docomo, S! mail by Softbank, ezweb by au and so on are not available on ANA Wi-Fi service.
  • -In order to not disturb other passengers, we kindly ask you to refrain from using voice & video call function such as LINE voice calls and Skype.
  • -The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.
  • -ANA shall not be held responsible for any loss of data or damage to passenger devices.

Method of ANA Wi-Fi Service

Applicable Aircraft/Class

ANA Wi-Fi service logo

Applicable aircraft will have the "ANA Wi-Fi Service" decal affixed next to the main cabin door and on the inner wall panels of the aircraft .
*The service is available only on certain flights operated by aircraft with connectivity equipment installed. Please note that on applicable flights, the aircraft may be subject to change and the service unavailable due to flight conditions and other unforeseen reasons. Thank you for your understanding.

The Wi-Fi service on domestic routes is scheduled to be gradually expanded.
*The service is not available on B737-500 and B737-700.

Applicable Devices

Devices with wireless capability can be used, such as your smartphone, tablet, or notebook PC.

* We recommend using a smartphone or tablet device.
* Please note, ANA dose not provide and/or lend devices to passenger.

-System requirements-
Smartphone, Tablet: ANA app
PC : Internet Explorer, Safari

How to Connect

1. After verifying that your device's "airplane mode" is on, turn on Wi-Fi.
2. Select wireless network SSID [ANA-Wi-Fi-Service] to connect to.
3. Please launch the ANA App or start a browser session.

For details, please refer to the "ANA Wi-Fi SERVICE GUIDE" in your seat pocket.

Notes

  • -The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons. ANA shall not be held responsible for any loss of data or damage to passenger devices.
  • -Video streaming may not be supported.
  • -We recommend that you disable automatic updates of software and applications running in the background.

Inquiries

Inquiries about Our Internet connection service

Our Internet connection service provider is Panasonic Avionics. Please contact Panasonic Avionics if you have any inquiries about terminal settings or charges.

■ Panasonic Avionics

TEL :
[Toll-free (within Japan) / Only in Japanese]
0120-921-918*1
*1 Available when calling from mobile phone.

[International Call (Charged) / Only in Japanese]
+81-3-4589-9497*2

[English Support]
+1-949-204-4523*2

*2 The phone call will be charged to the customer.

E-mail :
customercare.jp@panasonic.aero

Please contact ANA mileage club service center about mile redemption.

■ ANA Mileage Club Service Center
0570-029-767(toll)
(tokyo)03-6741-6683(toll)

operating hours Mon.~Fri. 9:00~19:00/Sat. 9:00~17:00 (JapanTime)
*except Sun.National Holidays and new year holidays

Inquiries about shopping

For inquiries regarding in-flight shopping, please contact below :

■ A-style Customer support desk

TEL :
[Only in Japanese]
0120-283-250 *
* By IP phone 03-6253-7280 (charged)

Email :
astyle@anatc.com

Operation hours:
Mon.-Fri. 9:00AM~6:00AM
Sat., Sun., Holidays, Dec.30th and 31th 9:00AM~5:00AM
With the exception of New Year's (Jan.1st~Jan.3rd) open year round.

*While we do accept emails 24 hours/day, please be aware that emails received after-hours will not be answered until the following business day. Furthermore, regarding email customer support, operations are closed from Dec.30th~Jan.3rd.