Check-in flow

This webpage takes you through the check-in process step by step. Here you will find information on all the check-in procedures, including SKiP, a service that allows passengers who have completed their reservation, purchase and seat reservation to go straight to the security checkpoint, as well as information on automated check-in machines and baggage check-in.

Notice
  • As of December 1, 2017, time limits will be in place for checking in baggage.
    Baggage should be checked in no later than 20 minutes prior to departure.
  • As of October 29, 2017, StarFlyer-operated flights between Tokyo (Haneda) and Fukuoka arrive at/depart from Haneda Airport Terminal 1.
    Please note that boarding procedures cannot be completed at Terminal 2.
Image of passenger staff

Check-in at airport counter

STEP (1) Check-in

Passengers who have not completed reservation/purchase/seat assignment or those who are unable to use the SKiP service must check-in at airport counter. Please use an self service check-in machine located at the airport.

What to Bring

Please bring with you one of the following items at an self service check-in machine and check-in counter.

2D barcode

Image of iPhone e-Ticket receipt

2D barcode obtained on Passbook/Wallet *1

Image of ANA Mileage Club digital Membership Card

ANA Mileage Club digital Membership Card

Image of e-Ticket receipt

Image of e-Ticket receipt

Image of PC version e-Ticket receipt

2D barcode obtained on PC

Image of cellular phone version e-Ticket receipt

2D barcode obtained on your cellular phone

ANA Mileage Club members can check-in using the following.

Images of ANA card with IC function (Rakuten Edy, Suica, PASMO) or ANA Mileage Club Edy card

ANA card with IC function (Rakuten Edy*2, Suica*3, PASMO*4) or ANA Mileage Club Edy card

Image of OSAIFU-KEITAI

OSAIFU-KEITAI® *5

Confirmation Number/Reservation Number

Confirmation number/reservation number
If you do not have either of these numbers Flight Ticket/ANA e-Ticket Information

  • *1 "Passbook"/"Wallet" are registered trademarks of Apple Inc. in the United States and other countries. Passengers using devices (except iPad) running Apple iOS 6 or later, up to iOS 8, can use "Passbook". Passengers using devices (except iPad) running iOS 9 can use "Wallet".
  • *2 "Rakuten Edy" is a pre-paid electric money service provided by Rakuten Group.
  • *3 "Suica" is a service provided by East Japan Railway Company.
  • *4 "PASMO" is a registered trademark of PASMO Company.
  • *5 "OSAIFU-KEITAI®" is a registered trademark of NTT DoCoMo, Inc.

Passengers who already purchased the flight tickets

Please use an Automated Check-in Machine that is easy and convenient to use.

Passengers who need to pay for flight tickets

Please finish check-in by 20 minutes before departure.

[Important Notes]

* If you are connecting to an international flight, please complete checking-in at the counter at least 30 minutes prior to departure.
* Passengers connecting to ANA international flights can check-in online.For details, click here.
* If you need special customer assistance, please arrive at the airport earlier than usual.For details, click here.
* StarFlyer flights between Tokyo (Haneda) and Fukuoka, Kitakyushu arrive at/depart from Haneda Airport Terminal 1.

STEP (2) Baggage check-in

Customers checking in baggage should do so at the baggage counter no later than 20 minutes prior to departure. (Please note that you may be unable to board your flight if you check in your baggage after this point.)

Up to 20 kg of baggage per passenger (or 40 kg in Premium class) can be checked free of charge. Please present your e-Ticket Itinerary & Receipt with IC (2D barcode) when checking your baggage.

Checked Baggage

Please confirm before departure.

[Important Notes]

  • * Passengers with large-sized baggage such as a ski board or surf board ... Please click here for details.
  • * Passengers checking their pets ... Please complete checking your pets at least 30 minutes prior to departure.For details, click here.

Those without check-in baggage

Image of proceeding to security checkpoint

STEP (3) Security checkpoint

Please come to the security checkpoint at least15 minutes prior to your departure.

At the security checkpoint, carry-on baggage and passenger bodies are inspected.We recommend checking in earlier during the summer holiday season or around the year-end or new year holidays when airports are expected to be crowded.

How to pass through

Image of card bar code reader

Touch the reader located at the security checkpoint with your or 2D barcode (e-ticket itinerary/receipt and boarding pass) , ANA card with IC (Rakuten Edy or Suica) function, ANA Mileage Club Edy card or OSAIFU-KEITAI®. For passengers who checked in at a self service check-in machine or check-in counter, touch the reader with your boarding pass.

* A Security Certificate will be issued at the security checkpoint. Please make sure to take this.

Notes on going through a security checkpoint

Image of security checkpoint

・Please take out a notebook computer or tablet from your bag.

  • ・Please keep any metallic items in your bag or a basket provided.
  • ・Please remove any plastic bottle from your bag.(The content of liquid items may be inspected if necessary.)
  • ・Some items, such as scissors and tools, cannot be brought onboard, while others, such as spray cans and gas intended for camping, are not allowed to be checked or brought onboard.For details, click "Restricted Items for Carry-on/Checked Baggage".

STEP (4) Boarding gate

Please come to the boarding gate 10 minutes prior to your departure.

You can also find the boarding gate information on information guideboards at the airport, flight arrival and departure information mobile screen, or at a "Self Service Check-in machine ."For boarding procedure, please see here.

How to pass through

Image of a ticket gate reader

Touch the ticket gate reader with your 2D barcode (e-ticket itinerary/receipt and boarding pass) , ANA card with IC (Rakuten Edy or Suica) function, ANA Mileage Club Edy card or OSAIFU-KEITAI® that you used at the security checkpoint.

Notes when going through a boarding gate

Image of boarding gate
  • * Please be forewarned should you not be present at the boarding gate at least 10 minutes prior to departure, you may not be able to board the flight in time, regardless of whether or not reservation was completed.
  • * If you use your cellular phone at the ticketing gate, please be sure to turn off its power as soon as the doors of the aircraft are closed upon boarding.