Offering our customers assistance for a comfortable flight [Domestic Japan Flights]

To provide a pleasant journey, the ANA Group is happy to offer information and assistance to customers, including disabled passengers, pregnant women, and elderly passengers at the airport from departure to arrival, and of course, during the flight.

We assist disabled passengers to meet special requests

The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel.If you need any assistance, please let us know.

At the ANA Disability Desk, we are here to provide customers with consultation and assistance on the use of our service.If you need special attention or service due to physical limitations or being under treatment, or to use medical equipment during the flight, please do not hesitate to contact the ANA Disability Desk.

We assist passengers who need special assistance during their journey.

Pregnant women

Image of an a pregnant women

We provide assistance for pregnant women.

Traveling with infants or small children

Image of an infant

We provide assistance for passengers traveling with infants or small children.

Children traveling alone

Image of a child

We provide assistance for children aged 6 to 7 years old (up to 11 years old, if requested) traveling alone.

Elderly passengers

Image of an elderly passenger

We provide assistance for elderly passengers.

For passengers traveling with pets

Image of a pet

We provide “Special support” to assist passengers traveling with a much-loved pet.

Counter for passengers who need special assistance at Airports