We value your feedback
For comments and feedback or complaints regarding ANA service, please write to us.
Please contact the following for inquires other than feedbacks.
Feedback and suggestions for ANA
Your feedback and thoughts regarding airports and customer service
Comments and feedback regarding ANA's travel products
ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, @hotels (A hotels), @rental cars (A rental cars), Tabidachi-related products
Japanese Website Only
ANA Customer Service Desk
Your feedback and thoughts regarding airports and customer service.
Open hours: 9 AM to 5 PM (Open all year round)
Fixed rate within Japan
- *Toll free number is not available on cell phones. Please use Navi Dial.
By postal mail
3-4-2 Haneda Airport, Ota-ku, Tokyo 144-8525, Japan
Atten. ANA Customer Service Desk
- *Please provide alternate contact details, such as a phone number, as we may want to contact you via a method other than e-mail depending on the feedback or suggestions given, and in the event our e-mails do not reach you.
- *Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.