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Payment must be made by 23:59 on the day of reservation for all the reservations made through ANA SKY WEB. Fares are not guaranteed until the payment is made and ticket is issued.
- Waitlisted reservations can be held until 23:59 on the day of reservation for the reservation more than 14 days prior to departure.
- Wait-listed reservation will automatically be cancelled once the holding time limit has passed (this includes flights which are confirmed at the time of reservation). |
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Reservations can be accepted from 355 days prior to the departure date up until 23:59 (local time) of the day before departure date or 6 hours before departure time whichever is earlier. The exact time when the system will accept reservation for future date should be 0:00 but this may vary. Reservation deadline varies on the fare. |
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Reservations for flights operated by ANA Group and partner airlines will only be accepted.
Please read the Fare Terms & Conditions as the route/sector you wish to fly differ based on fare type. |
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The reservation made on ANA SKY WEB (Switzerland site) can only be ticketed on ANA SKY WEB (Switzerland site). |
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For ticket purchase, please give us your email address and have an applicable credit card or debit card ready.
Applicable cards are VISA, VISA debit, VISA delta, VISA electron, MasterCard, MasterCard debit, American Express and JCB. Only VISA, VISA debit, VISA delta, VISA electron, MasterCard or MasterCard debit may be used to purchase a reservation with a card which does not belong to (one of) the passenger(s) him/herself. |
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If you use VISA or MasterCard for payment, you may be charged a Foreign Exchange/Cross Border fee. For details, please contact your card issuer.
Please also be advised in advance that this Foreign Exchange/Cross Border fee will be excluded in the case of a refund.
Q&A Regarding Settlement (Payment) |
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International itinerary starting from Switzerland on ANA and connecting Japan domestic itinerary can be booked. For Japan domestic only itinerary, please click on 'Japanese domestic' on top page. |
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Conditions of Carriage (domestic) will apply for passengers who purchase Japan domestic flights without international connecting flights. Conditions of Carriage (international) will apply if Japan domestic flights are purchased with international connecting flights.
Furthermore, please see here for details about other Conditions of Carriage when boarding international flights. |
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Please note that tickets must be used in the exact order of the itinerary.
(When there are unused flight sectors, the ticket will become invalid and remaining sectors cannot be used.) |
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Information regarding ticket refunds.
<When Conditions of Carriage (international) apply>
Please request cancellation/refund prior to boarding.
Cancellation fees will apply for tickets that are refunded.
Please note that when refund is done through the Internet, we will refund Swiss Francs back to the card used to make the ticket purchase.
*Fully unused flight coupons can be refunded on ANA SKY WEB (available until 23:59 on the day before departure date of the country where travel will commence.)
*In regards to refund for totally unused tickets, it is possible to cancel and refund on your own until one day prior to the departure date of the country where travel will commence.
Furthermore, in the case you would like to request a refund for totally unused tickets on/after the first travel date, please contact European Customer Service Centre within one year and 30 days from the date of issue (time is based on the country where travel has commenced).
*In regards to refund for partially used tickets, please contact European Customer Service Centre within one year and 30 days from the departure date (time is based on the country where travel has commenced).
<When Conditions of Carriage (domestic) apply>
Please request cancellation/refund prior to boarding. Fully unused flight coupons can be refunded on ANA SKY WEB (available until 23:59 on the day before departure date of the country where travel will commence.) Furthermore, please refer to Conditions of Carriage (domestic), as certain handlings may differ with Conditions of Carriage (international). |
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There will be an additional fuel surcharge (amount varies by sector) for each fare. |
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The amount and the breakdown displayed vary depending on the fare search you requested. Please make sure you read the breakdown at each stage of the reservation to understand what is included in the amount displayed. The total amount (including fuel surcharge, insurance charge, and other applicable taxes/fees) will always be displayed once you have selected the flights. |
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Please request cancellation/refund prior to boarding. cancellation fee based on the fare regulations will be charged. Refund fee will be calculated using exchange rate at the time of refund. |
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One fare paying passenger can accompany one infant who does not require a seat.
<Definition of child / infant>
For itinerary with International and Japan domestic flights:
An infant and a child are defined as 0 to 1 year old and 2 to 11 years old at the time of departure of the first International flight, respectively.
For itinerary with Japan domestic flights only:
An infant and a child are defined as 0 to 2 years old and 3 to 11 years old at the time of departure of the first Japan domestic flight, respectively.
Unfortunately, we cannot accept online reservations for a two-year old child who does not require a seat.
Please advise the airport staff on the day of departure or contact the ANA and inform that you will be traveling with a two-year old child. |
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Following conditions may not apply online. Please contact European Customer Service Centre.
- Reservations for ticket holder
- Itinerary changes after reservation.
- Waitlist for non-members
- Reservations for infants occupying seats
- Reservations for customers accompanying 2 or more infants
-Traveling with a two-year old child who do not need a seat on an itinerary with Japan domestic flights only.
- Reservations for children of age 5 through 11 traveling alone |
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High security SSL is set for situations where personal information is requested. |
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Special arrangements are required for the following customers. Please contact European Customer Service Centre when making reservation.
- Expectant mother (Within 28 days of due date)
- Customers who require wheelchair in cabin.
- Customers with sight impairments.
- Customers who are injured or ill.
- Customers who wish to have a special meal for health or religion reasons.
Note: Request for baby meal, child meal, vegetarian meal and special assistance at airport may be arranged on ANA SKY WEB(Switzerland site). |
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Flight schedule/aircraft type are subject to change. Flights you request may be cancelled due to unavoidable reasons.
Reservations for flight operated by other carrier are permitted on ANA SKY WEB but will follow the rules of the operating carrier.
In case other airline has their own ticket purchasing time limit, or customers having a duplicate reservations, and/or name change after making the reservation is restricted, there might be a case that your reservation will be cancelled. |
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Passengers must arrange their hotel accommodation at their own expense if their itinerary requires an overnight stay at a connecting city. |
