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A Notice Regarding a Change in Mileage Refund Service for Unused AMC Awards
The amount of AMC mileage required to refund unused flight awards changes from 5,000 to 3,000 miles as of April 1, 2007.
When
From April 1, 2007 (Application Date)
Summary of Change
Before - 5,000 miles are required to refund one ticket / one person / one itinerary
Now - 3,000 miles are required to refund one ticket / one person / one itinerary
Mileage Refund Service for Unused Awards
When all sectors of the Japan Domestic / International Flight Award / International Upgrade Award are unused, then mileage redeemed for the award can be credited back to the account by paying the mileage refund fee. In the case you wish to refund, please contact ANA Customer Service Center, the Americas during business hours prior to the departure of the first segment of reserved flights.
Applicable Awards Mileage Refund Fee Accepting Period Validity of Refunded Mileage
Japan Domestic Flight Awards 3,000 miles
per ticket
Prior to the first segment of the reserved flights and during the business hour of ANA Customer Service Center, the Americas.

Original validity of the mileage redeemed for the award.
Ex. Refer to following page

International Flight Awards
International Upgrade Awards No Fees
Important Notes on Mileage Refund Service
* Only awards, which have not been used, are considered applicable for mileage refund.
* Regarding application for mileage refund, the member must contact ANA Customer Service Center, the Americas during business hours prior to the departure of the first segment of reserved flights and ANA must receipt this request within the following period.
International Flight Award Ticket: within 30 days from the expiration date of the ticket.
Japan Domestic Flight Award: within 10 days from the expiration date of the ticket.
* Please note that the member will be liable for all mailing costs incurred for the refund.
* In the case a cancellation was not made prior to the departure of the reserved flight, it is not eligible for the mileage refund service for unused awards.
* Miles, which are no longer valid at the time of refund request, will not be eligible for mileage refund.
* Please allow approximately 2 weeks from the date of receipt for miles to be refunded.
* In the event that more than one member request for a refund from a single award application, each member will be required to pay the full mileage refund fee as it applies to the individual mileage refund claim.
* After the refund has been completed, the mileage refund fee will be deducted from the valid earliest year's accrued miles that will be refunded.
Examples: Refunding an unused 20,000 mile flight award
Mileage will be refunded as the original accrual year at the time of redemption.
Actual Miles Redeemed = Miles Refunded
  Example 1) Refunding an unused 20,000 mile Flight Award on September 1, 2007.
 
Accrual Year 2005 2006 2007 Total
Mileage Validity December 31, 2007 December 31, 2008 December 31, 2009 -
Redeemed Mileage for Award -3,000 -15,000 -2,000 -20,000
Refund Mileage +3,000 +15,000 +2,000 +20,000
Mileage Refund Fee -3,000 0 0 -3,000
Mileage after the Refund was completed 0 15,000 2,000 17,000
20,000 miles are refunded to its respective original accrual year prior to ticketing, and the mileage refund fee of 3,000 is deducted from the earliest year's accrued mileage, which is the one accrued in 2005.
Example 2) Refunding an unused 20,000 mile Flight Award on September 1, 2008.
(In the case, it includes an expired mileage at the time of refund)
Accrual Year 2005 2006 2007 Total
Mileage Validity December 31, 2007 December 31, 2008 December 31, 2009 -
Redeemed Mileage for Award -5,000 -14,000 -1,000 -20,000
Refund Mileage 0 +14,000 +1,000 +15,000
Mileage Refund Fee 0 -3,000 0 -3,000
Mileage after the Refund was completed 0 11,000 1,000 12,000
  Of the 20,000 miles, 15,000 miles are refunded to its respective original accrual year prior to ticketing, but the remaining 5,000 miles are not returned due to its expiration (December 31, 2007). Mileage refund fee of 3,000 will be deducted from mileage accrued in the year 2006.